Month: July 2019

Colleague Newsletter – July 2019

Westgrove expands into the South

Adrian Canale, Business Development Director Westgrove Group

To head up our continued expansion into the South, we have recruited a new Business Development Director.

Adrian Canale, who has worked extensively in facilities management across a range of sectors, has been appointed to support our continued business development and also bring the company into new sectors including education and healthcare.

Click here to find out more.

Westgrove a winner at the British Security Awards 2019

We are delighted to announce that the Westgrove Group won a prestigious award at this year’s British Security Awards.

Steve Allen, Dual Service Manager at Haymarket Shopping Centre, won the national award for ‘Service to the Customer’. He was presented with his award at the event held at the London Grosvenor Marriott Hotel.

Our BSIA regional winners included Paul Ogden, Market Place (Service to the Customer), Vijay Odedra, Haymarket Shopping Centre (Best use of Technology), Gavin Jones, Matthew Lamb and John Wallbank, Ropewalk Shopping Centre (Outstanding Act), Steven Travis, Arcades Shopping Centre (Outstanding Act) and Matthew Bray, Concourse Shopping Centre (Best Newcomer).

Mental Health Awareness Week

Steve Allen of The Westgrove Group receives his BSIA award

Mental Health is something that Westgrove believes strongly in, which is why we were delighted with the success of our recent Awareness Week.

During the week, we sent out daily advice and information to our colleagues to help build awareness of mental health and offer advice.

Over 50% of colleagues trained via our online eLearning course during the week and we received some great feedback. 

Look out for more Mental Health Awareness Days, fundraising activities and do ask about our eLearning course.

Did you know?

We are proud to have been accredited as a Living Wage Recognised Service Provider. This means we work with our Partners to recommend that they pay the Real Living Wage of £9 per hour (£10.55 in London), rather than the National Living Wage of £8.21.

New Colleague Engagement Survey

Hearing from our colleagues is extremely important to us. This year, we are asking what you think on a quarterly basis.

Look out for the link coming soon to our third Colleague Engagement Survey. This new survey focuses on Health & Safety.

The results of our first two surveys will be appearing in the new issue of the Westgrove Magazine, out soon.

Reward and Recognition Awards – Quarter 2 Winners

Here are all our R&R Award winners for Quarter 2. Congratulations to you all.

Site Manager of the Quarter
Stewart Todd – Security Manager – Birchwood Park

CSR of the Quarter
Joanne O’Neill – Business Manager

Team of the Quarter
Birchwood Park Security Team

Colleague of the Quarter
Martin Davison – Cleaning Operative – Gloucester Quays

Service Excellence of the Quarter
Waqas Maroof – Service Manager – TATA Technologies
Jack Beeney – Guest Service Ambassador – The Galleries Shopping Centre
Carpark Team – Grosvenor Shopping Centre
Istvan Szobollodi & Andrew Gregory – The Galleries Shopping Centre
Gillian Hurst – Cleaning Operative – Liverpool Air Traffic Control
Ajay Shah – MSO Supervisor – MSO Team
Lion Yard Cleaning Team – Lion Yard Shopping Centre
Stan Sinclair – Business Manager

Outstanding Act: May 2019
Lauren Gilhooley – Security Officer, St Johns Shopping Centre
Simon O’Neill and Keith O’Neill – Cleaning Operatives, The Lowry Outlet
Rajdeep Sidhu & Zdenek Lanik – Security Officers, Skydome Leisure World

Westgrove a winner at the British Security Awards 2019

The Westgrove Group has scooped a prestigious national industry award for its outstanding security personnel work.

Steve Allen, Dual Service Manager at Haymarket Shopping Centre, won the national award for ‘Service to the Customer’ at the British Security Awards, held in London.

Organised by the British Security Industry Association (BSIA), the awards showcase the national finals of the security personnel categories and highlight outstanding personnel within the industry who have gone above and beyond the call of duty in their everyday work.

Mike Reddington, Chief Executive of the BSIA, said: “The British Security Awards is a major celebration in the security industry calendar that recognises the talent and commitment of our industry’s finest.

“We have an industry fit to burst with positive ambassadors from within our sector: from young officers starting out to seasoned professionals – every one of them recognised today for having gone above and beyond expectation, demonstrating courage, innovation, customer service and contribution to the industry.”

Westgrove Group Managing Director Claire McKinley Smith said: “Steve is a superb manager and it’s fantastic to see him recognised in this way.

“This is a huge achievement and shows the value in both putting our amazing colleagues forward for prestigious industry awards and showing how our people go the extra mile for the company and our Partners.”

Westgrove also had a number of regional winners in this year’s BSIA awards including Market Place, Ropewalk and Concourse Shopping Centres.

Steve Allen of The Westgrove Group receives his British Security Award

New Business Development Director appointed in the South

Adrian Canale

We have recruited a new Business Development Director to head up our continued expansion into the South.

Adrian Canale, who has worked extensively in facilities management across a range of sectors, has been appointed to support our continued business development and also bring the company into new sectors including education and healthcare.

Adrian, who is based near Milton Keynes, previously worked for security specialist VSG (now part of MITIE) and Carlisle Support Services.  Alongside his wealth of previous experience and knowledge, Adrian will be focused on creating awareness of Westgrove’s key USP, Synergy by Westgrove, a value-add based service provision which brings tangible benefits, innovation and cost savings to a range of service Partners.

This innovative approach has seen a number of significant contract wins in 2019 as the company approaches over £4M new business in the first half of the year. The Southern expansion includes the appointment of Adrian and the opening of a Southern office at the end of 2019. 

We specialise in providing security, cleaning and customer services in high footfall destinations such as Shopping Centres, Corporate, Mixed Use and Retail environments across the UK.

Laurie Barton Wright, Brand & Development Director, said: “Due to the rapid growth of the business in the south last year, we felt it was the right time to build on our presence as a UK wide operation. Adrian will be a pivotal part of this strategy and add real value to the business.”

Adrian said: “I’m looking forward to building on this success and becoming part of such a forward thinking and successful company whose values and beliefs align with mine.”

Westgrove’s Senior Management Team have proven direct Shopping Centre pedigree including operational experience at some of the country’s largest regional Shopping Centres such as the Trafford Centre and Meadowhall.

They have held senior positions for owners such as Westfield and managing agents including CBRE and Lambert Smith Hampton demonstrating strong commercial and operational experience