Month: September 2018

Westgrove PRM team at Doncaster Sheffield Airport win Service Excellence award

A specialist assistance team at Doncaster Sheffield Airport have won a Service Excellence award for their work.

The PRM Team (Persons with Reduced Mobility) provide specialised assistance for all disabled passengers using the South Yorkshire airport which was recently named as the best airport in the UK by Which? Magazine for the second time in a row.

Warrington based facilities management specialist The Westgrove Group were appointed as the PRM and Cleaning provider for DSA earlier this year.

The PRM team received a highly regarded ‘Service Excellence’ award as part of the company’s proactive ‘Reward & Recognition’ scheme.

The team were praised by passengers after working with a pilgrim flight to Lourdes and their work helping seven Para-Olympians going out on a flight.

Westgrove Managing Director Claire McKinley Smith said: “PRM passengers are made up of many different classifications of disabled passengers with a variety of needs.

“Their journey and customer experience through the airport are of critical important to DSA. From the moment they arrive to the time they board the plane, it’s the job of DSA and Westgrove to ensure that this transition is seamless and hassle free.

“The Lourdes pilgrim flights require great care due to the high numbers of passengers that require special assistance to board the flights.

“A lot of planning went into the latest operation where the PRM team assisted 36 wheelchair passengers onto the flight.

“A further seven Para-Olympians going out on another flight at the same time also required help.

“We were delighted to hear that a number of passengers had complimented the team on social media and felt that this work in particular deserved special recognition.”

As part of the ongoing work to continuously improve the PRM service at DSA, Westgrove are holding a 3-day training and awareness course at the airport and supporting a PRM Open Day on the 17th October.

Prestigious Finance Awards North West nomination for The Westgrove Group

Westgrove Shopping Centre Facility Management

The Westgrove Group, one of the largest independent facilities companies in the UK, has been shortlisted for the annual Finance Awards North West.

The awards, held by Robert Walters in partnership with the ICAEW Manchester, The Growth Company and RSM have previously been held in the Midlands and the South East, becoming the largest awards of their kind.

Due to this success, 2018 marks the first year for the North West awards, tapping into a fresh pool of talent working within a thriving finance market.

The Westgrove Group, based in Warrington, is one of five companies shortlisted for Small Finance Team of the Year.

More than 500 professionals are expected to attend the awards evening at Manchester Cathedral on Thursday, October 11th where the winners will be revealed.

Westgrove Group Managing Director Claire McKinley Smith said: “This is a prestigious award and we are delighted that our Finance Team is one of five to be shortlisted.”

The Westgrove Group is one of the largest independent security and cleaning companies in the UK operating alongside the larger PLC’s.

The company, which celebrated its 20th anniversary last month, employs over 1,000 people in over 50 shopping centres and airports across the UK working with major landlords and managing agents.


New partnership with Alder Hey Children’s Hospital

The Westgrove Group has announced a new partnership with Alder Hey Children’s Charity to help raise money for the hospital.

The Warrington-headquartered company, one of the largest independent security and cleaning companies, will launch their support with a sponsored walk across all their sites later this month.

The walk, which takes place on Friday September 28th, will see Westgrove’s partners and colleagues across the country raise money for every mile they complete.

The fundraising day will help provide funds for a new App designed to help children when they first arrive at the hospital.

Alder Hey is one of Europe’s biggest and busiest children’s hospitals, caring for 270,000 patients and families every year and treating everything from common illnesses to highly complex and specialist conditions.

Westgrove Brand & Development Director Laurie Barton Wright said: “We are delighted to be supporting the incredible care that Alder Hey Children’s Hospital gives to children and young people.

“We look after over 100 sites across the UK and our colleagues walk miles every day, so we thought it would be a good idea to turn the miles they walk in to pounds to help the charity. For every mile they walk, we will donate £1 to the charity.”

The Westgrove Group, which recently celebrated its 20th anniversary, employs over 1,000 people in shopping centres and airports across the UK working with major landlords and managing agents.


First ‘Women in Security’ Award nomination for The Westgrove Group

A female security officer from a Manchester shopping park has been shortlisted out of 200 nominations for a prestigious industry award after saving a woman’s life.

Rebecca Howarth of The Westgrove Group, the Warrington based independent security company, was nominated for the Woman in Security awards, the first time the company has taken part.

The awards are specifically for women who operate on the frontline of the security industry and includes entries from door supervisors, security officers, CCTV operatives, engineers, profit protection officers, investigators and monitoring operatives in ARCs.

Rebecca was on a night shift in May at Crown Point Shopping Centre in Denton, Manchester, and was using the CCTV system to monitor the site. She spotted a distressed woman standing in the middle of the motorway bridge nearby, informed the local Police control room and immediately went to help.

Over four hours, she talked to her, calmed her down and called for assistance. The woman has since been in touch with a thank you card and present for Rebecca.

Westgrove Group Managing Director Claire McKinley Smith said: “It is amazing that the Women in Security awards take time to highlight females working in the security industry. Rebecca has shown to many people what it takes to be a very good security officer regardless of gender and to stand out within the industry.”

Rebecca was one of 12 women to be shortlisted for this year’s Woman in Security awards hosted in London by the Fire & Security Association last night. Judges were selected from the chairs and chief executives of the leading professional organisations within the security industry.

The Westgrove Group is one of the largest independent security and cleaning companies operating alongside the larger PLC’s.

Based in Warrington the company, which celebrated its 20th anniversary last month, employs over 1,000 people in over 50 shopping centres and airports across the UK working with major landlords and managing agents.

Westgrove Super Colleagues!

We are super proud to announce our 20 Super Colleagues as voted for by their team mates and managers. To celebrate our 20th Birthday in August we set about finding 20 people who represented the best in service excellence day in day out. Every day they are consistently a team player and a credit to their site in whichever part of the business – cleaning, security, customer services, administration and head office.

We were overwhelmed with the nominations and had a very hard time choosing just 20…but here they are! Well done to all Super Colleagues who receive a certificate, and gift from the company and are VIP Guests at our annual Reward & Recognition Awards in February 2019.

Andrew Cooper – Lion Yard

Bob Perry – Queens Shopping Park

Sunny Idiaghe – MediaCityUK

Paul Bratby – Peel Dome

David Brooks – Grosvenor Shopping Centre

Dave Shaw – Hardshaw Centre

Paul Bird – Runcorn Shopping City

Eric Roye – Spindles Shopping Centre

Scott Hazlehurst – Handforth Dean

Michael Beharry – Haymarket Shopping Centre

Jaspal Singh – Old Square Shopping Centre

Waqas Maroof – Mobile Support Officer

Kaasim Khan – Skydome

David Tanner – Broughton Shopping Park

Andrew Smith – Cornbow Shopping Centre

Rufai Hydara – The Lexicon

Gavin Jones – Ropewalk Shopping Centre

Roger Smith – Maylord Shopping Centre

Gemma Healey – Head Office

Emma Munroe – Head Office

Colleague Newsletter September 2018

Westgrove wins second aviation contract

Hot on the heels of being appointed the Cleaning and PRM provider for Doncaster Sheffield Airport, we are delighted to have won our second aviation contract.

We have been awarded the cleaning contract at Liverpool John Lennon Airport for the Air Traffic Control building.

The contract, which started in July, underlines our break into aviation and into what we believe will be another successful sector for the company.

It is also a great fit with our existing retail service provision Synergy by Westgrove, which takes our industry knowledge and packages it into a specialised service.

Liverpool John Lennon Airport opened in the 1930s and is now one of the UK’s busiest regional airports serving almost five million passengers every year.

It is part of The Peel Group, a leading infrastructure, transport and real estate investment company, who first became involved with the airport in 1997 and have since made significant investments in the business.

Passenger numbers have increased almost ten-fold since the mid-1990s, with the Airport moving from 20th to the 12th busiest airport in the UK. By 2030, the airport is expected to be handling 7.8 million passengers and there will be new terminal buildings and new permanent long-haul services.

Happy Birthday to Westgrove!

Yes, we are 20 years old this year! On 18thAugust it was 20 years since the start of our very first contract at Wolverhampton Wanderers Football Club when we had a team of six – including both Chairmen, Steve Fives and Simon Whittle!

A lot of time has passed since those early days and we now operate on over 100 sites across the UK with over 1000 colleagues delivering cleaning, security and now PRM at Doncaster Sheffield Airport.

Hear what it means to the Chairman in person by listening to this recent interview at Westgrove Head Office.

Super Colleagues

To celebrate the company’s 20thbirthday we are looking for 20 colleagues who consistently go the extra mile day in day out.

They are the ones that are super reliable, super helpful and super cheerful.

We are busy taking nominations at the moment and will be making the announcements later this month as part of our birthday celebrations.

Super Colleagues will also be VIP guests at our Annuals Awards Celebration in 2019. You can find out who the winners are in our next newsletter.

New website launched

Have you checked out our new website yet?

Packed with lots of new features, news and images our new look website also houses a section for colleagues to access key information and submit Reward & Recognition entries.

Discover more about Synergy by Westgrove, our unique package of industry knowledge which we have turned into a specialised service for our retail property clients.

Read about our fantastic Brand Ambassador Alex Staniforth and how we joined him in his successful mission to climb the highest point in all 100 UK counties.

Get in touch via the new Colleague Forum and let us know what you think of the new site.

Get in step for charity

We are proud of the work our Colleagues, Partners and Brand Ambassador Alex Staniforth do throughout the year to support good causes

So, we are especially delighted to announce a new partnership with Alder Hey Children’s Charity in Liverpool.

This incredible charity funds life-saving medical research into childhood conditions and raises vital funds to help make Alder Hey in the Park a world-class hospital for the 270,000 patients and families cared for every year.

The charity needs support for vital research, innovation and education and we can all help to do our bit.

To kick off our support we will be holding a company charity day later this year with a UK wide sponsored walk across our sites. Look out for more news soon!

If you would like to find out more about Alder Hey Children’s Charity, please click here.

Colleagues of Tomorrow

Do you know anyone who might be interested in working with us? You do? Then let us know and, if they are successful, we will reward you with £100.

‘Colleagues of Tomorrow’ is Westgrove’s ‘refer a friend’ scheme, which means that for every friend that you refer to us, and we recruit, we reward you with 100* to say thanks!

It’s just a great way of speaking to people interested in joining us and rewarding the colleagues who already work with us.

If you have someone in mind you think would be great for our business, please send an email to ‘Colleagues of Tomorrow’.

*£100 is payable on completion of a 6-month probationary period.

Our People – Reward and Recognition Quarter 2 Winners

Every quarter we receive lots of nominations for our R&R Awards but Quarter 2 has been unprecedented. There has been a great overall and some from sites that have never nominated before.

The overall results are amazing and we are delighted to announce 26 winners this quarter.

Site Manager of Quarter – Steven Allen, Haymarket Shopping Centre

Dual Service Manager Steven was instrumental in achieving the Westgrove Aspire Six-Star award for the Centre and gained ROSPA’s silver award for the second year running. He was part of the Green Initiative for his work to help reduce the Centre’s environmental impact, slashing power consumption by 35% and introducing the Lotus Pro chemical free cleaning system which has cut the team’s chemical use by 95%.

Colleague of the Quarter – Steve Brooks, Templars Square

Steve won this award for his quick thinking and outstanding performance. He has quickly extinguished deliberate fires potentially saving thousands of pounds in damages, saved a woman from attempted kidnap and stopped burglars and drug dealers with his excellent CCTV monitoring.

Team of the Quarter – Security Team, Spindles Town Square

The team have swiftly handled a number of situations including preventing violent shoplifters and vandals and calming a pregnant lady down who suddenly felt unwell.

They even rescued a diabetic woman drifting in and out of consciousness in a locked car, still in drive, after she experienced a hypoglycemic attack while driving. They called the police, kept traffic moving and the public away while she was rescued and taken to hospital.

Corporate Social Responsibility – 3 winners including:

Paul Ogden, CSE winner

Paul Ogden, Market Place

Well done to Paul on achieving the Learning Curve CACHE Level 2 certification in awareness of mental health problems and for helping other Westgrove Group colleagues through the programme, often in his own time.

Market Place Team

A big thanks to the Market Place team for all their hard work helping to organise an 8 mile Midnight Walk with 1,300 women in aid of the local hospice. The event is predicted to raise over £78k.

Samantha Lee, St John’s Shopping Centre, Liverpool

Thank you to Samantha for not only coming in on her day off to get the centre ready for our annual charity event One Great Day but also for volunteering to become the Zoe’s Place Baby Hospice’s big bear mascot and raising £1,000 for the charity.

Outstanding Act – 12 winners including:

Market Place Team, SCR winners

Rebecca Howarth, Crown Point

Security Officer Rebecca was on a night shift when she spotted a distressed woman standing in the middle of the motorway bridge and went to help. Over four hours, she talked to her, calmed her down and called for assistance. The woman has since been in touch with a thank you card and present for Rebecca. Fantastic work.

Stephen Campbell, The Lexicon

Stephen quickly stepped in to stop a known shoplifter who was behaving aggressively in a Boots store. Once restrained, a five-inch knife was found in the man’s pocket.

Gareth Watson, Walkden Town Centre

Gareth was on desk duty in the Control Room when he noticed a suspicious male walking through the centre. He monitored him and called the police when he spotted him pulling out a large kitchen knife. He immediately called the police who arrested the man.

James Ellery, Lion Yard

James was monitoring the CCTV when he saw a break-in of an empty unit. He guided the Police to the scene and the culprits were arrested.

Damon Pearson, Riverside

Well done to Damon for his initiative in setting up a site based induction booklet for all cleaning and security partners at Riverside. The booklets are now being used as a fantastic aid for inducting new colleagues to the team.

Paula West, Charles Warner, Mark Winnard, Dean Lloyd, Laurie Nicholson, Walkden Town Centre

The five colleagues worked together with armed Police to prevent a knife-wielding man from endangering lives after he was observed shoplifting from Tesco. They dealt with the situation in a very sensible and competent way.

Simon Kilkenny, Runcorn

Simon saved the life of a depressed man who was considering jumping from the top level of one of the car parks. He monitored his behaviour from the Control Room and called the Police and Ambulance when the man became increasingly distressed. The man later thanked him for his kindness.

Ben Lyons & David Harper, Barbican

In the early hours of one morning, Ben and David were alerted to an incident outside the site entrance where a man was assaulting a woman. They went to help the woman and kept her safe while the Police were called. They arrested the man.

Templars Square Team

The whole team swung into action after a fire broke out at the back of one of the stores. They tackled the fire and minimised the damage to stock while waiting for the Fire Brigade to arrive. Great work.

Brian Downing & Paul Pritchard, Concourse

Brian and Paul have dealt with a number of visitors to the centre with mental health issues and have prevented them injuring themselves. They have notified the relevant authorities and enabled the people to get the help and support that they need.

Stephen Campbell, Lee Markey and Kieran Morris, The Lexicon

We would like to thank Stephen, Lee and Kieran for their professionalism when dealing with a fatal road traffic accident earlier this year. They quickly took charge at the distressing scene, ensured the area was safe and gave First Aid to a casualty in a car that could have gone up in flames – all before the emergency services arrived. A highly professional team.

Darrin Stearn & Jonathon Watson, Lion Yard

Darrin rushed to help after he saw an elderly gentleman lose his balance and tumble backwards down the escalator in the Centre’s atrium. He worked with Jonathon and an off-duty paramedic to help the man and move members of the public away from the scene. The gentleman made a good recovery and later thanked both officers for their help.

Service Excellence – 8 winners

Lilian Henderson, Connect Administrator, Head Office

Many thanks to Lilian for her dedication, long hours and hard work during what has been a very busy period. She has been extremely helpful on the phone and resolved all pay queries in a timely manner.

VijayjoOdedra, Haymarket

Vijayjo is a valued and well-respected member of our team, constantly delivering a high level of service. We loved Vikayjo’s Health and Safety Register which is now an essential part of our monthly Health & Safety meetings.

Hollie Hendry, Runcorn

Hollie went above and beyond when she noticed an elderly gentleman on the mall looking confused. She helped him with his purchases, took him to a taxi and ensured he got home safely. He returned the next day to thank her for her kindness and patience.

Dean Lloyd, Charles Warner, Mark Winnard, Abdulali Mulla & Paula West – Walkden Town Centre

The team worked together to foil two aggressive shoplifters who had been regularly stealing thousands of pounds worth of stock from the Boots store. Both men were detained with a bag containing £350 of stolen goods and passed over to the Police.

Barry Burnham, Templars Square Shopping

Barry provided outstanding customer service to an elderly deaf man who had a plumbing issue in his flat close to the centre. Barry searched the Internet and sorted a plumber for him and, later, checked that the work had been done. A masterclass in caring for the local community.

PRM Team, Doncaster Airport

The Lourdes pilgrim flights are always a challenge for the airport due to the high numbers of passengers that require special assistance to board the flights. A lot of planning went into the latest operation where the PRM team loaded 36 wheelchair passengers on to the LDE flight. A further 7 Para-Olympians going out on another flight at the same time also required assistance. The passengers complimented the team on social media.

Templars Square Team

Big thanks to the team for stepping in to hand operate the car park after a fault in the entry/exit barrier threatened to put the car park out of action. They did this for 12 hours every day for three weeks and several members of the team even worked extra shifts to ensure there was no drop in coverage. A great effort.

Majid Khan, Templars Square

Majid’s language skills were of great benefit after an elderly Indian lady who couldn’t speak English fell and injured herself on the escalator. Majid calmed her down, contacted her family and stayed with her until her family arrived.  Majid can also speak Pashto and was able to converse with an elderly man who collapsed with chest pains while waiting for paramedics to arrive.

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