Author: Lucy Wood

Trusting The Process – 48 Peaks in 24 Hours!

It’s been a while since our Westgrove Brand Ambassador, Alex Staniforth took on his last challenge, but he’s at it once again with another crazy idea! 

This time, Alex is taking on the “Bob Graham Round” in the Lake District in early August – which involves running 66 miles, 42 peaks, 27,000ft of ascent – all within 24 hours and to make it even more challenging, he’s attempting it entirely solo without pacers or a support crew so it’s just Alex with his mind and body versus the elements.

Alex said: “I’ve never ran for 24 hours before but I’m excited to be taking on such a classic challenge and testing my limits in the mountains all day, albeit climbing almost the height of Everest!” 

Having a positive focus has been really helpful as we move out of lockdown and Alex is doing the challenge to raise money for his Mind Over Mountains charity, to support others to restore their mental health through nature. Alex counts himself lucky that he’s had access to the Lake District for the last year to keep his well-being in check but realises that not everyone has been so fortunate.

The Mind Over Mountains charity aims to bring together hill-walking and mindfulness in nature, alongside time with experienced coaches and counsellors in an unpressured, unhurried setting.    

Click here to read more about Alex’s challenge on his blog.

And visit Alex’s fundraising page, here, to support the Mind Over Mountains charity and the amazing work they do.

The Westgrove Team wish Alex the best of luck with this latest challenge, keep an eye out on our Twitter feed for further updates and a live tracker!

Contract Awards for Westgrove

Fast growing facilities management company, The Westgrove Group has secured over £1M business with contract awards in Yorkshire, Cheshire, Suffolk and Greater Manchester. 

Further strengthening their position as a leading total facilities management provider, The Westgrove Group have recently been awarded contracts with The Piazza Centre in Huddersfield, The Arc in Bury St Edmunds, Novelis Recycling in Warrington plus secured a three-year contract extension with Arcades Shopping Centre in Ashton-Under-Lyne.  The contract awards follow competitive tender processes which involved a number of market leading facilities management companies.  

At The Piazza Centre, Westgrove were appointed as the chosen partner to provide total facilities management including cleaning, security and planned and reactive maintenance services.  With a mix of covered and open-air shopping, this vibrant, cosmopolitan retail destination hosts 35 retail stores. 

The Arc contract award includes security, cleaning and ground maintenance services.  This shopping destination offers a stunning shopping experience in a market town rich in heritage. 

At Novelis Recycling, the largest producer of aluminium beverage can sheet and the world’s largest recycler of used beverage cans, Westgrove have been awarded the cleaning contract.

The company also successfully retained their contract for a further three years with Arcades Shopping Centre, managed by Munroe K.  The contract covers cleaning and security services in a 2-storey shopping centre set in the heart of Ashton-Under-Lyne.

Claire Mckinley Smith, Managing Director at Westgrove said “We are delighted to welcome over 70 new colleagues into our business and we’re looking forward to working with our new Partners and developing our business relationships further”.

Westgrove provide security, cleaning, maintenance and customer service to shopping centres and mixed-use destinations, corporate offices, business parks, manufacturing and airports throughout the UK.  Following a successful 22-year history, the company expanded in 2020 to add hard services to enhance its well-established award-winning soft services provision. 

The Westgrove Group has also recently secured a Total Facilities Management contract with Touchwood Shopping Centre in Solihull valued at over £10m. The company, based in Warrington, was founded by Group Chairmen Simon Whittle and Steve Fives.

Security Officer of Distinction Award!

We are proud to announce that Majid Khan from Templars Square Shopping Centre has won the prestigious ACS Pacesetters Security Officer of Distinction Award 2021, recognising and rewarding our front-line security heroes. Majid was the highest scorer of the final twelve award winners which is a massive achievement!

The awards set out to reward Security Officers who have gone above and beyond in their duties. The winners are selected by a panel of industry leaders and senior officers from all branches of the emergency services.

Majid was nominated for his outstanding observational skills and customer service excellence. Over the past year, he has prevented crimes and helped with numerous police enquiries.

Not only that, but Majid has helped and supported vulnerable customers in the centre and provided exceptional support when they needed it most. His quick thinking and empathetic nature has turned bad situations around to create positive outcomes.

We would like to thank Majid for his outstanding contribution, not only to Westgrove but to the security industry as a whole.

Pictured, Majid receiving his award

If you missed, you can watch the full ceremony, HERE.

And read more from ACS Pacesetters about the winners, HERE.

Royal Priors Rooftop Oasis

Tomorrow is World Environment Day and the theme this year is Ecosystem Restoration. This will be the first year of the United Nation’s Decade on Ecosystem Restoration; a ten-year project aimed at fixing the damage that has been done to our planet.

We wanted to share an amazing project that has taken place at Royal Priors Shopping Centre over the past couple of years, adapting and developing an unused area of their multi-story carpark into a rooftop oasis, known as Les’s Garden.   

Les Watkins, Deputy Centre Manager and the Team have spent time adapting and developing level 4 of their multi-story car park from an unused area of tarmac into an oasis of plants, small trees and small ponds to attracts birds and insects, with the most impressive visitor being a Hawk that nests in a church tower nearby. 

Using recycled materials, the team have been creative and upcycled large wheelie bins by cutting them down to size and creating planters.  The team have supported this green oasis with providing plants and watering the garden as required.

The Oasis is currently being considered for a Green Apple Award and we wish the team at Royal Priors every success with this.

Westgrove Show Support For Mental Health Awareness Week

The Westgrove Group are continuing to support Mental Health Awareness Week hosted by the Mental Health Foundation and this year the theme is ‘Nature’.

The last 12 months have been incredibly hard on all of us, at home and at work, and many people have found comfort in nature.

Here at The Westgrove Group, we take the Mental Health of our colleagues and those around us very seriously. We are committing to 1in10 Westgrove Colleagues having Mental Health First Aid training and all Colleagues are offered Mental Health Awareness training via our e-leaning programme. As added support we also provide free and confidential support via our partnership with the retailTRUST.

Our Brand Ambassador Alex Staniforth and his charity Mind Over Mountains are true advocates for nature, they believe spending time outdoors is the most powerful intervention to build resilience and positive wellbeing.

This week we will be talking about mental health with our colleagues and starting the conversation. If you are struggling with your mental health, we urge you to take the first step and reach out.

Our Outstanding Colleagues – Quarter 1

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our Quarter 1 winners are:

Site Manager of the Quarter
• Adele Jarvis – Spindles Town Square
• Paul Britton – The Galleries

Colleague of the Quarter
• Daxa Chauhan – Touchwood Shopping Centre
• Paul Lavery – St Johns Shopping Centre
• Dave Phillips – Marketplace Shopping Centre
• Chris Harding – St Johns Shopping Centre
• Raymond Bent – Spindles Town Square

Newcomer of the Quarter
• Haider Hussain – Queens Square Shopping Centre
• Simone Guadagno – Lion Yard Shopping Centre

Team of the Quarter
• Telford Centre – Security Team
• Haymarket Shopping Centre

CSR of the Quarter
• Melissa Heaton – Longridge House
• Queens Square Shopping Centre Team
• Tata Technologies Team
• Lisa Bradbury – Spindles Town Square

Service Excellence

  • Majid Hussain – Queens Square Shopping Centre
  • Jaspreet Singh – Queens Square Shopping Centre
  • Syed Shah – Queens Square Shopping Centre
  • Andria Devonport – Handforth Dean
  • Jon Walton – Telford Centre
  • Paul Lavery, John Costello & Mark Quinn – St Johns Shopping Centre
  • Harry Buckley – Gloucester Quays
  • Cornbow Team
  • Robert Radbone – Castle Quay Shopping Centre

Outstanding Act

  • Dave Black & Paul Kenny – St Johns Shopping Centre
  • Majid Khan – Templars Square Shopping Centre
  • Matthew Huish & Richard Grass – Telford Centre
  • Martin Wain – Templars Square Shopping Centre
  • Dave Phillips & Carlos Graco – Market Place Shopping Centre
  • Muhammad Ali – Templars Square Shopping Centre
  • Mark Quinn – St Johns Shopping Centre
  • Ralphael Lyttle – Queens Square Shopping Centre
  • Jaspreet Singh – Queens Square Shopping Centre
  • Jon Walton & Diane Stanfield – Telford Centre
  • Helen Smith & Irfan Zafar – Cornbow Shopping Centre
  • Sundeep Daudher – Tata Technologies
  • Sean Helbert – Birchwood Park
  • Ansaar Hussain – Spindles Town Square

Congratulations to all our 2021 Quarter 1 winners and everyone who was nominated for an award!

You are all amazing and Westgrove are extremely proud of you all.

Westgrove Scoop Regional Wins at BSIA Awards

We are delighted to have FIVE regional winners in the British Security Industry Association (BSIA) British Security Awards, 2021. We have some outstanding security colleagues and teams across our business and we are thrilled that their hard work and dedication throughout the last year is being recognised.

The Westgrove Group’s regional winners are:

BEST NEWCOMER – Sering Sallah, Market Place Shopping Centre, Bolton

BEST TEAM – St Johns Shopping Centre, Liverpool

OUTSTANDING ACT – Ahmed Karim & Alan McCabe, St Johns Shopping Centre

OUTSTANDING ACT – Martin Wain & Majid Khan, Templars Square Shopping Centre

SERVICE TO THE CUSTOMER – Paul Nevins, Haymarket Shopping Centre

We’re told that the standard of nominations was exceptional and the judging panel had a very difficult job shortlisting the winners. Well done to all the nominees and regional winners and good luck in the Nationals in June!

https://www.britishsecurityawards.co.uk/finalists-2021

Colleague Newsletter – April 2021

Welcome to your April edition of The Westgrove Group Newsletter.

Ramadan Mubarak to all our Colleagues who are taking part in fasting for the month of Ramadan. The Westgrove Team would like to wish you and your families a blessed and peaceful time.

After weeks of waiting, it was exciting to see shopping centres and retailers all over the country reopen their doors and welcome back their customers.

We were delighted to see our Westgrove teams back in action and we welcome back those colleagues who were furloughed. Good luck to you all over the coming weeks. We are proud to support you all.

Shortly we are restarting the Westgrove Mystery Shop Programme giving you the opportunity to showcase your work. Your Manager and Business Manager will be able to provide further detail on this over the coming weeks.

Do You Want to Volunteer in Your Local Community?

Westgrove is committed to making a meaningful contribution to the communities where we work and live. Volunteering allows you to connect with your community and make a real difference. It can benefit you as much as it can benefit your chosen cause.

Your HR Contacts

We’re changing the way in which our HR team operate to make it easier for you to contact them and for them to know you better.

If you are based in the South, your main HR contact is Timea Kubikova.

Email: timea.kubikova@westgrove.co.uk or call 07395 285 517.

If you are based in the North, your main HR contact is Kathy Paton.

Email: kathy.paton@westgrove.co.uk or call 07720 955 144.

The HR team are always on hand and can be contacted by calling 01925 414190 or emailing HR@westgrove.co.uk but in the first instance please direct your calls and emails to Timea and Kathy.

Westgrove Annual Reward & Recognition Awards

During 2020, we received a record number of Reward and Recognition nominations from colleagues and partners and we would like to congratulate all our nominees and winners.

In case you missed it, you can see the full list of winner and watch the virtual ceremony by clicking HERE.

Westgrove Recognised as ACS Pacesetters

Westgrove have just completed part of our annual audit process and we are delighted to have achieved a record score yet again from the SIA Approved Contractor Scheme (ACS).

This makes us members of a select group of security service suppliers, namely The ACS Pacesetters.  ACS Pacesetters membership is made up of Contract Security Guarding Companies who are in the top 15% benchmarking and achievement levels set by the Security Industry Authority Approved Contractor Scheme.  To be in the top 15% we had to prove that we provide excellent standards of service and a high degree of care to our colleagues.  

Claire Mckinley-Smith said: “We are delighted to have achieved a higher level than ever before.  Throughout the last year, our officers have played a pivotal role in keeping communities safe.  We continue to ensure the welfare of our security colleagues and to recognise their achievements through the Westgrove Reward & Recognition Awards.”

Tony Page, Head of Health Safety and Compliance added, “I would like to thank all those who have contributed in helping us to achieve another great score, particularly during these difficult times”.

Being recognised as an ACS Pacesetter is a fantastic endorsement, not only for Westgrove but for all our security colleagues and all those involved behind the scenes.  We will continue to provide excellent levels of service and standards to our Partners.

Our Teams Show True Covid Spirit

This unprecedented year has thrown up many obstacles for our teams but in true Westgrove style, our colleagues have stuck together, dug deep and brought some true Covid Spirit to their work. 

They have shown resolve, compassion and kindness and the pandemic has brought out a true team spirit. 

To recognise our amazing colleagues who have gone above and beyond during the pandemic, we have added a new category to our Reward and Recognition awards; the Covid Spirit award.   

Here’s just a handful of examples of how our teams have shown their true Covid Spirt: