Month: February 2021

Colleague Newsletter – February 2021

Welcome to the February issue of your Westgrove Colleague Newsletter.

Happy Chinese New Year!

Westgrove would like to wish all our colleagues a very happy Chinese New Year! 2021 is the year of the Ox which signifies the hard work, positivity and honesty that will be revealed in all of us in the coming 12 months. If you would like to know more about the year in which you were born, click here.

We’re Expanding

We are delighted to welcome 60 new colleagues to the Westgrove Community from Touchwood Shopping Centre in Solihull.

The new contract award sees Westgrove expanding into maintenance services alongside cleaning and security. You can read more about Touchwood and the expansion into Total Facilities Management here.

Health and Safety Check-up

Westgrove have just completed part of their annual audit process and are delighted to have achieved a record score yet again from the SIA Approved Contractor Scheme.

Tony Page, Head of Health Safety and Compliance would like to thank all those who have contributed in helping us to achieve another great score, particularly during these difficult times. Westgrove are committed to the Health, Safety and Compliance of all our colleagues and here’s how you helped us achieve our 2020 Health and Safety targets:

If there is an eLearning and training course you’d like to complete but we don’t currently offer it, please email Tony Page to discuss it further. Email:

Westgrove in the Community

Our Outstanding Colleagues – Quarter 4

Our people are what make us special.  From saving lives and preventing crime to helping people in need and much more.  Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Quarter 4 saw more ‘Covid’ difficulties for our teams who navigated through the November ‘Firebreak’ lockdown and the run up to Christmas in such difficult circumstances. Many colleagues went above and above what is expected of them to ensure their centre operated smoothly and for this we are extremely proud and thankful.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our Quarter 4 winners are:

Site Manager of the Quarter

Mo Osman, Queens Square

Mo has a passion for what he does and it shines through.  He is enthusiastic and always willing to help. 

Steve Allen, Haymarket

Steve has a can-do attitude.  He is always willing to go the extra mile for his site, Haymarket and Westgrove.  Steve passion shines through in all work he undertakes.   

Becky Higgins, Maylord

Becky demonstrates exceptional levels of leadership.  Her team work to high standards, and Becky’s attention to detail is exemplary.

Michael Clark, Doncaster Sheffield Airport

Mike and the team have helped DSA achieve a very good rating in their latest audit by the governing body that audit PRM services at all UK airports.  It shows what a great, friendly and dedicated team Mike has in place. 

Colleague of the Quarter

Anabela Silva, Tata

Ana has been the back bone of her team and has remained positive and hardworking throughout the pandemic.

Alanna Brown, The Lowry

Since joining Westgrove a year ago, Alana has been a fantastic asset to the team at The Lowry.  She has pulled the team together, organised her department and shown true leadership.    

Yordanka Kazakova, The Lowry

After completing training to become a security officer, Dani has show outstanding effort and commitment to her new role along with her can-do attitude. 

Florin Centiu, Lion Yard

With his can-do attitude, Florin is always willing to help out his team members.  He has a great attitude to work and has implemented new standards and schedules within the team. 

Newcomer of the Quarter

Kianya Lightborne, Touchwood

Kianya’s can-do attitude and passion for what she does make her a fantastic asset to her team.  During Touchwood’s mobilisation, Kianya worked hard throughout and helped collate vital information from within the team.  She is already a valued member of the Westgrove family. 

Majid Hussain, Queens Square

Majid is spoken highly of by all at Queens Square.  He is an asset to the team and shows fantastic customer service, always willing to help his team, tenants and customers.

Team of the Quarter

Telford, Cleaning Team

The team maintain high standards at all times.

Quadrant, Security & Cleaning Teams

The teams often help each other out and work together.  They have been hard working and dedicated during the pandemic. 

Castle Quay, Cleaning Team

The team maintain extremely high standards, gaining the grade of “Platinum” in the Loo of the Year awards 2020!

Covid Spirit

Anthony Gibbs, Castle Quay

Anthony stepped up during the pandemic.  He was unfortunately left as the only cleaner for a day and maintained standards in the malls and toilets excellently and efficiently. 

CSR of the Quarter

Lianne McArdle, Runcorn

Lianne arranged free packed lunches for her local community during lockdown to help feel underprivileged children.  She contacted all the food retailers in her centre to ask for donations and collated all the food packages.    

Service Excellence

  • Mark Quinn & Carl Fox, St Johns
  • Dawn Smith, Swan Centre
  • Tony Keay, Royal Priors
  • Darren Harris & Dean Selby, Gloucester Quays
  • PRM & Cleaning Teams, Doncaster Sheffield Airport
  • Jaspreet Singh, Queens Square
  • Tracy Brown, St Johns
  • Melissa Heaton, Longridge House
  • Simon Kilkenny & Tony Warburton, Runcorn
  • Anthony Liggins, Tata
  • Simon Philips, Cornbow
  • Craig Wilkinson, Touchwood
  • Denise Phillips, Market Place
  • Nizam Patel, Market Place
  • Dawn Ackerley, The Lowry
  • Nick De Jonge, Touchwood
  • Jeff Gleeson, Touchwood

Outstanding Act

  • Ahmed Karim & Alan McCabe, St Johns
  • Security Team, St Johns
  • James Ellery, Lion Yard
  • John Paul Osborne, Morgan Quarter
  • Shannon Blount & David Hardy, Gloucester Quays
  • Orion Phillips, Castle Quay
  • Syed Shah, Queens Square
  • Debra Taylor, Tom Taylor, Deena Openshaw, Dave Phillips, Carlos Graca & Gill Davidson, Market Place
  • Stephen Mott, The Galleries
  • Seb Tyrer, Market Place
  • Muhammad Ali, Templars Square

Congratulations to all our Quarter 4 winners and everyone who was nominated for an award!

You are all amazing and Westgrove are extremely proud of you all.