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Our Ourstanding Colleagues – Q3

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 3 winners are:

Team of the Quarter – Swan Centre

Site Manager of the Quarter (Security) – Kat Gillibrand, St John’s Shopping Centre

Colleague of the Quarter – Alex Daisey – The Moor

Newcomer of the Quarter – Pamela Jaskulska – Four Seasons Shopping Centre

ESG – Social Value of the Quarter – Customer Service Team at High Chelmer

Special Recognition – Exceptional Incident Management

  • John Riley, David Keeton, Ryan Nuttall – Clayton Square, Liverpool
  • Houndshill Shopping Centre team – Blackpool

Service Excellence:

  • Wendy Holloway – Swan Centre
  • Richard Baker – Willow Brook
  • Broadway Security Team
  • Andreas Anastasiou – Broadway Shopping Centre
  • Ian Gradwell – Prescot Shopping Centre
  • Kyle Rumsey & Jorden Burnell – Cwmbran Shopping Centre
  • Kacey Pritchard, Head Office

Outstanding Act:

  • Jamie Preston-Sellars – Houndshill Shopping Centre
  • Guest Host Team – Kingfisher Shopping Centre
  • Matt Roberts – The Moor
  • Jane Gerrard & Adele Jarvis – Spindles Town Square

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 3.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

A Quarter of a Century of Excellence

Construction Industry News, Volume 22, Issue 7

Last year Westgrove celebrated its 25th anniversary and over the years the FM-specialist has accumulated an impressive collection of awards. Construction Industry News recently caught up with Glenn Wilson, Group Managing Director, to see how this consistency has been achieved.

“A significant factor behind our success since we were created in 1998 has been the cooperative approach we’ve taken, which has been very much based on building relationships with our clients and developing our people to their potential,” explains Glenn. “The founders, Steve Fives and Simon Whittle, wanted to set up a company where the staff would love working for the business, which would then be reflected in the quality of work they produced.”

Underlining this approach is the fact Westgrove refers to its employees as colleagues and places a strong emphasis on their training and development. “It’s all about ensuring our colleagues enjoy working in the business, rather than just being a number on the payroll,” adds Glenn. “We have a robust reward and recognition package that we present every quarter, with the winners being put forward for our annual awards. We’re always looking at ways to make the company a more attractive place to be and to recognise the efforts of our colleagues.”

By placing its people at the heart of its business, Westgrove has continually evolved its offer from cleaning into other associated services, as well as security, culminating in the launch of the technical services business in 2020. It can now offer a nationwide one stop shop service, helping it increase turnover to over £30m last year, as it heads towards the £35m-mark this year.

Mirroring the approach it takes to looking after its people, Westgrove works extremely hard to develop its links with its clients too. “We refer to our clients as partners, as it’s all about building long lasting relationships with them and driving repeat business. In order for this to be successful, we have to ensure our service levels remain consistently high, which is where our colleagues come in.”  

With nearly 1,000 employees within the company, Westgrove’s emphasis on its people certainly makes a great deal of sense, particularly with the current shortage of labour in the marketplace. “We are very much focused on retaining our colleagues, as the impact of Brexit has seen many workers leaving the marketplace, so there’s a high volume of vacancies around at the moment,” says Glenn. “This is why training is so important, as it demonstrates our commitment to our people. We’re a relatively small organisation up against much bigger operators and more than holding our own. This is because of our people and the quality they’re able to provide.”

It’s not just a growing client base that has been a reflection of the high standards that Westgrove adheres to, as it has also built an enviable collection of accolades. It was recently in the running for a Kimberley-Clark Golden Service Award, although it ultimately narrowly missed out in the end.

“Getting shortlisted is an achievement in itself, while we’re very proud of all the awards we’ve won over the years,” says Glenn. “Typically, we’re up against much larger businesses in the marketplace, so we take great pride in every success we have. Any award is great recognition of the hard work that our people put in.”

Known as shopping centre specialists, Westgrove also has contracts in the corporate and commercial office world and the manufacturing arena. With a strong workforce behind it and an award-winning approach, the company is sure to continue on its upward trajectory thanks to its growing reputation.

Credit: Nigel Martin

Kyle Voluneers for Cancer Research UK

At the weekend, Kyle, one of our Security Officers at Telford Centre used a Westgrove Volunteer Day to take park in a Pretty Muddy 5km event supporting and raising money for Cancer Research UK’s Race for Life!

Westgrove colleagues can use a volunteer day to support a cause close to their hearts and Kyle jumped at the chance to take part in this event and raise money for the charity.  With enthusiasm, Kyle climbed, crawled and slid his way around the 5km obstacle course!

Westgrove offer Volunteer Days to all their colleagues.  It’s important to give back to the communities where we work and live.  Colleagues can find out more about Westgrove Volunteer Days by emailing volunteer@westgrove.co.uk.

To learn more about Cancer Research Race for Life, click here

Westgrove Awarded RoSPA Gold Award for H&S Excellence

We are delighted to have been awarded a RoSPA Gold Health & Safety Award 2024, demonstrating its commitment to health and safety excellence

The Westgrove Group won a Gold Award in the Health & Safety category, demonstrating its dedication to ensuring its colleagues and partners get home safely at the end of every working day.

The esteemed RoSPA Awards program now celebrates its 68th year as the UK’s largest and most impactful health and safety programme. With almost 2,000 entries annually from over 50 countries, impacting over seven million employees, they offer a platform to spotlight an unwavering commitment to continuous improvement and excellence in health and safety.

Whether entrants seek non-competitive excellence recognition or vie for competitive awards across 32 industry sectors, the RoSPA Awards provide an unparalleled opportunity to stand

Julia Small, RoSPA’s Achievements Director, commented:

“Workplace accidents don’t just pose financial risks and operational disruptions; they significantly impact the quality of life for individuals. This is why acknowledging and rewarding excellent safety performance is vital.

“We congratulate The Westgrove Group for winning a prestigious RoSPA Award and showing an unwavering commitment to keeping employees, clients and customers safe from accidental harm and injury.”

Sponsored by Croner-i, the RoSPA Awards scheme is the longest-running of its kind in the UK, and receives entries from organisations across the globe, making it one of the most sought-after achievement awards for the health and safety industry.

RoSPA is a leading voice in health and safety that campaigns to reduce avoidable accidents. Their vision is to create a life free from accidental injury, and with the support of our members, this is at the core of everything they do. They lobby Government on issues that matter, pioneer the world’s largest health and safety awards and provide a suite of RoSPA qualifications that help learners and employers keep their colleagues safe from accidents and ill-health.

Westgrove Group Wins Prestigious ESG Industry Award

Fast growing Facilities Management company, The Westgrove Group is delighted to have won the prestigious Mental Wellbeing Initiative Award at the BSIA’s 2024 British Security Awards.


This win demonstrates Westgrove’s unbelievable integrity towards its commitment to ESG and showcases its support as founding corporate patron of the Mind Over Mountains charity.


Through their partnership with Mind Over Mountains, Westgrove provides insightful mental wellbeing team talks and mental health support for all colleagues, including offsite wellness walks and retreats where employees can spend time in nature, connect with themselves and take a breather from day-to-day stresses.


In addition to the Mental Wellbeing Initiative Award, Westgrove was also named winner in the national ‘Best Team’ category for their security team in Templars Square Shopping Centre, as well as scooping five regional awards, including Outstanding Acts and Service to the Customer.


Glenn Wilson, Group Managing Director at Westgrove Group commented:
“Having seen all the shortlisted finalists demonstrating the fantastic work that goes on within the security industry, we were thrilled to receive these two accolades, in particular the Mental Wellbeing award which demonstrates the value of our ongoing partnership with Mind Over Mountains. The accolade also supports the commitment and investment we continue to make with our ESG strategy and associated objectives”.


Ian Sansbury, CEO of Mind Over Mountains added:
“Mind Over Mountains is really privileged to have Westgrove as our founding corporate patron. It’s a genuine partnership, Westgrove’s generous financial support enables us to grow and develop our support for people with mental health requirements – but at the same time, we’re delighted to be able to support the wellbeing of Westgrove’s amazing team. This award is a wonderful testament to our partnership, which continues to grow and flourish”

Our Outstanding Colleagues – Q2

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 2 winners are:

Team of the Quarter

St Johns Cleaning Team

Site Manager of the Quarter

Andrew Chaloner – Grosvenor Shopping Centre, Chester

Colleague of the Quarter

Leanne Bush – Cwmbran Shopping Centre

Newcomer of the Quarter

Kelford Leslie – Houndshill Shopping Centre

Health & Safety Champion

Abu Conteh – The Oaks Shopping Centre

ESG – Social Value

Daniel Barton – Handforth Dean Retail Park

ESG – Environmental

Broadway Shopping Centre Team

Service Excellence

  • Mark Williams – Westgrove Technical Services
  • Sharanjit Virdee – Touchwood Shopping Centre
  • Touchwood Shopping Centre Team
  • Kingfisher Shopping Centre Security & Guest Services Team
  • Mostafa Elezali – Castle Quay Shopping Centre
  • Oliver Crawford – Westgrove Head Office
  • Jordan Jury – Willow Brook Shopping Centre
  • Michael Sparkes – Westgrove Technical Services

Outstanding Act

  • Hazel Payne – The Arc
  • Maria Brett – Swan Centre
  • Suphan Konthong, Tony Farnsworth, Kevin Harvoutt and David Field – Ryemarket Shopping Centre

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 2.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

ACS Security Officer of Distinction Winner!

We are extremely pleased to announce that one of our colleagues has been awarded an ACS Pacesetters Security Officer of Distinction Award 2024!

Julie from Touchwood Shopping Centre in Solihull has been recognised in these prestigious awards for her outstanding contribution to the security sector and has received one of 12 awards in a ceremony that took place at Windsor Racecourse earlier this week.

The awards set out to reward Security Officers who have gone above and beyond in their duties. The winners are selected by a panel of industry leaders and senior officers from all branches of the emergency services.

We would like to thank Julie for her outstanding contribution, not only to Westgrove but to Touchwood and the security industry as a whole.

Westgrove Group Secures New Contract with Kingfisher Shopping Centre

Fast growing independent facilities management company, The Westgrove Group has recently secured a new contract with Kingfisher Shopping Centre, Redditch.

The contract will see Westgrove deliver cleaning, security, and guest host services to the 1.1m sqft shopping centre in the heart of Redditch town centre.  The award follows a competitive tender process which involved a number of market leading facilities management companies.

This exciting partnership brings together Westgrove with Kingfisher Shopping Centre which is managed by Landswood de Coy.  Kingfisher Shopping Centre is a popular sub-regional shopping destination sitting within a prosperous catchment with robust employment and increasing industrial prosperity.

Glenn Wilson, Group Managing Director at The Westgrove Group says, “Following this fantastic award, we are excited to develop our partnership with the team at Landswood de Coy and we are delighted to welcome 47 colleagues into our team from Kingfisher Shopping Centre, to drive engagement, standards, and sustainable solutions with ESG at the heart of everything we do.” 

Adrian Field, Kingfisher’s General Manager commented, “From the point of receiving the tender submission through to the transfer of colleagues across to the team, Westgrove have been first class. They have scrutinised every detail to ensure that there have been no surprises and the colleagues who have moved across via a TUPE transfer have been most impressed with how they have communicated and reassured them. We very much look forward to working with Westgrove to ensure that Kingfisher excels in our levels of cleanliness, safety and guest experience.”

Westgrove is an independent facilities management company that provides innovative security, cleaning, customer services, and planned & reactive maintenance services to shopping centres, mixed-use destinations, corporate offices, manufacturing, and business parks throughout the UK.

Established in 1998 by Simon Whittle and Steve Fives, the Westgrove Group proudly celebrated its 25th anniversary last year.

BSIA Finalist for Mental Wellbeing Initiative

We are absolutely thrilled to announce that have made it through to the finals of the British Security Industry Association (BSIA), British Security Awards, 2024 in the Mental Wellbeing Initiative category for the work we do with our charity partner, Mind Over Mountains.

As a founding patron of the charity, we are delighted that this initiative is being recognised within the industry and hope that more people will benefit from knowing about this amazing charity.

Our Westgrove Teams and Colleagues are also finalists in the Best Team, Service to the Customer and Outstanding Act categories and we wish them the best of luck in the finals which are taking place at the Royal Lancaster in London on the 3rd July!

Can We Support You On Your ESG Journey?

Can we support you on your ESG journey?

The Westgrove Group ESG Professional Services can:

•Help you to start your ESG journey

•Help you to continue your ESG journey

At Westgrove, we’re passionate about creating a more equitable and sustainable economy. We help businesses integrate ESG into their culture and decision-making process to create long term value for stakeholders and shareholders. We’re on a journey to work with businesses to unlock the value of Environmental, Social, and Governance performance.

Unlike routine compliance assessments, our ESG due diligence assessments adopt a proactive stance, emphasising forward-thinking measures that foster long-term ecological and societal well-being. This means delving deep into the intricacies of resource consumption, waste management, energy efficiency, and social responsibility.

While no two ESG journeys are the same, ESG must be measurable, transparent, and accountable. Drawing upon our regulatory and commercial expertise, we partner with you to identify, develop, and execute an integrated ESG programme that best communicates your story to your stakeholders. 

Contact us today to arrange a full ESG audit: ESG@westgrove.co.uk