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Westgrove Recognised as ACS Pacesetters

Westgrove have just completed part of our annual audit process and we are delighted to have achieved a record score yet again from the SIA Approved Contractor Scheme (ACS).

This makes us members of a select group of security service suppliers, namely The ACS Pacesetters.  ACS Pacesetters membership is made up of Contract Security Guarding Companies who are in the top 15% benchmarking and achievement levels set by the Security Industry Authority Approved Contractor Scheme.  To be in the top 15% we had to prove that we provide excellent standards of service and a high degree of care to our colleagues.  

Claire Mckinley-Smith said: “We are delighted to have achieved a higher level than ever before.  Throughout the last year, our officers have played a pivotal role in keeping communities safe.  We continue to ensure the welfare of our security colleagues and to recognise their achievements through the Westgrove Reward & Recognition Awards.”

Tony Page, Head of Health Safety and Compliance added, “I would like to thank all those who have contributed in helping us to achieve another great score, particularly during these difficult times”.

Being recognised as an ACS Pacesetter is a fantastic endorsement, not only for Westgrove but for all our security colleagues and all those involved behind the scenes.  We will continue to provide excellent levels of service and standards to our Partners.

Our Teams Show True Covid Spirit

This unprecedented year has thrown up many obstacles for our teams but in true Westgrove style, our colleagues have stuck together, dug deep and brought some true Covid Spirit to their work. 

They have shown resolve, compassion and kindness and the pandemic has brought out a true team spirit. 

To recognise our amazing colleagues who have gone above and beyond during the pandemic, we have added a new category to our Reward and Recognition awards; the Covid Spirit award.   

Here’s just a handful of examples of how our teams have shown their true Covid Spirt:

Westgrove Annual Reward & Recognition Awards 2021

Today we were delighted to welcome colleagues from across the UK to the ‘virtual’ Westgrove Annual Reward and Recognition Awards 2021.

Due to Covid restrictions we weren’t able to host the awards in person this year but we still wanted to celebrate the many successes of our fabulous colleagues with a virtual ceremony. We heard from Westgrove Managing Director Claire Mckinley-Smith, Westgrove Brand Ambassador and Adventurer Alex Staniforth and British Security Industry Association (BSIA)’s Andrew Cooper.

Each year we receive hundreds of nominations from across the UK showcasing some of the great work that our teams carry out on a daily basis and 2020 was no different. Our colleagues have played a crucial role in keeping shopping centres and critical sites open over the past year amidst all the uncertainty of the pandemic.

There have been some outstanding achievements from our colleagues and as a business we are extremely proud of all our award winners, finalists and nominees. From saving lives, to acts of kindness, and going above and beyond with their customer service, our colleagues are the backbone of our business.

You can watch the full ‘virtual’ ceremony HERE.

And the winners are:

Site Manager of the Year – Mo Osman, Queens Square Shopping Centre

Team of the Year– Templars Square Shopping Centre

Site of the Year – Castle Quay Shopping Centre

Colleague of Year – Paul Nevins, Haymarket Shopping Centre

Colleague of Year (Runner Up) – Yordanka Kazakova, Quayside MediaCityUK

Newcomer of the Year – Kianya Lightbourne, Touchwood Shopping Centre

Covid Spirit – Paul Lavery – St Johns Shopping Centre

Covid Spirit – Linda Edgar, Haymarket Shopping Centre

Covid Spirit – Marcus Hann & Tanya Hann, The Galleries Shopping Centre

Community Champion – Lianne McArdle, Runcorn Shopping City

CSR of the Year – Wayne Morgan, Quedam Shopping Centre

Outstanding Act – Sean Stanton, Cornbow Shopping Centre

Outstanding Act – The Team, Grosvenor Shopping Centre

Outstanding Act – The Team, Gloucester Quays Outlet

Outstanding Act – Ahmed Karim & Alan McCabe, St Johns Shopping Centre

Service Excellence – Paul Clarke & Ian Plumbley, Birchwood Park

Service Excellence – The Team, Castle Quay Shopping Centre

Service Excellence – Daniel Jackson, The Galleries Shopping Centre

Service Excellence – The Team, Doncaster Sheffield Airport

Service Excellence – Simon Kilkenny & Tony Warburton, Runcorn Shopping City

Service Excellence – Simon Phillips, Cornbow Shopping Centre

Congratulations to all our 2021 award winners!

Thank you to our award sponsors, Hillyer McKewown, CleverIT, Cowgills, Ideal265, Shorrock Trichem, Orka Works, Senate Group and Elite Washrooms.



This week is National Apprentice Week and we’re celebrating our very own apprentice Jordan Woodward as part of the Westgrove Head Office team. Jordan, who joined us in July 2019, is currently studying for her Business Administration Level 3 and is due to complete the course later this year.

We are super proud of how far Jordan has progressed and the skills she has brought to Westgrove. She’s now an integral part of the operations administration team and supports everyone including Senior Directors, Managers and site based colleagues.

Hannah Denning, Head of HR says, “ Jordan has grown in confidence and, having built up her skill set over the past 18 months, adds real value to the team. We do not see Jordan as an apprentice, we see her as part of the business and a real success story.”

And Jordan is equally as happy with her experience so far. “I knew I wanted to continue in some form of education after leaving school, but I also really wanted to get out into the world of employment so this was ideal for me. My communication skills have improved massively through speaking to our colleagues and Partners and I am really excited for the future!”

Thanks to this success story, we are looking to recruit more apprentices across our business in the future – watch this space!


Colleague Newsletter – February 2021

Welcome to the February issue of your Westgrove Colleague Newsletter.

Happy Chinese New Year!

Westgrove would like to wish all our colleagues a very happy Chinese New Year! 2021 is the year of the Ox which signifies the hard work, positivity and honesty that will be revealed in all of us in the coming 12 months. If you would like to know more about the year in which you were born, click here.

We’re Expanding

We are delighted to welcome 60 new colleagues to the Westgrove Community from Touchwood Shopping Centre in Solihull.

The new contract award sees Westgrove expanding into maintenance services alongside cleaning and security. You can read more about Touchwood and the expansion into Total Facilities Management here.

Health and Safety Check-up

Westgrove have just completed part of their annual audit process and are delighted to have achieved a record score yet again from the SIA Approved Contractor Scheme.

Tony Page, Head of Health Safety and Compliance would like to thank all those who have contributed in helping us to achieve another great score, particularly during these difficult times. Westgrove are committed to the Health, Safety and Compliance of all our colleagues and here’s how you helped us achieve our 2020 Health and Safety targets:

If there is an eLearning and training course you’d like to complete but we don’t currently offer it, please email Tony Page to discuss it further. Email:

Westgrove in the Community

Westgrove Expands into TFM

Fast growing facilities management company, The Westgrove Group, launches into the total facilities management market by adding hard services to its well-established multi award-winning soft services provision. The expansion will see the company offering planned and reactive maintenance services to existing and new partners across the UK.

To further strengthen its position in the market, Westgrove has appointed a Technical Services Director to drive its business forward. Paul Booth joins the Westgrove Leadership Team as Technical Services Director to support and grow the business across the UK in hard facilities management. Paul has worked extensively in facilities management both on the front line and in management, bringing a wealth of experience in the delivery of engineering services to a broad range of partners.

Westgrove has already secured its first Total Facilities Management contract with Touchwood Shopping Centre in Solihull delivering cleaning, security, concierge and hard services with a team of 60 colleagues.

Claire McKinley-Smith, Managing Director at The Westgrove Group, said ‘This is an exciting development for the business and a real milestone in our growth. Hard services will add real value to our already strong soft services offering and we are confident that Paul will help us take the business into new sectors and services. We pride ourselves on the quality of our customer service, the flexibility we can provide as an independent business and the introduction of innovative new services and technologies.”

Paul said: “With my years of experience in hard services both client side and as a provider, I am looking forward to building on the success of Westgrove’s award winning soft services provision and becoming part of such a forward thinking and innovative company.”

Westgrove specialises in providing total facilities management to shopping centres and mixed-use destinations, manufacturing, business parks and airports throughout the UK. Following a successful 22-year history, the company has expanded to over a £30M turnover business and offering hard services to enhance its well-established award-winning soft services provision. Based in Warrington, Westgrove was founded by Group Chairmen Simon Whittle and Steve Fives.

Pictured: Touchwood Shopping Centre, Solihull

Our Outstanding Colleagues – Quarter 4

Our people are what make us special.  From saving lives and preventing crime to helping people in need and much more.  Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Quarter 4 saw more ‘Covid’ difficulties for our teams who navigated through the November ‘Firebreak’ lockdown and the run up to Christmas in such difficult circumstances. Many colleagues went above and above what is expected of them to ensure their centre operated smoothly and for this we are extremely proud and thankful.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our Quarter 4 winners are:

Site Manager of the Quarter

Mo Osman, Queens Square

Mo has a passion for what he does and it shines through.  He is enthusiastic and always willing to help. 

Steve Allen, Haymarket

Steve has a can-do attitude.  He is always willing to go the extra mile for his site, Haymarket and Westgrove.  Steve passion shines through in all work he undertakes.   

Becky Higgins, Maylord

Becky demonstrates exceptional levels of leadership.  Her team work to high standards, and Becky’s attention to detail is exemplary.

Michael Clark, Doncaster Sheffield Airport

Mike and the team have helped DSA achieve a very good rating in their latest audit by the governing body that audit PRM services at all UK airports.  It shows what a great, friendly and dedicated team Mike has in place. 

Colleague of the Quarter

Anabela Silva, Tata

Ana has been the back bone of her team and has remained positive and hardworking throughout the pandemic.

Alanna Brown, The Lowry

Since joining Westgrove a year ago, Alana has been a fantastic asset to the team at The Lowry.  She has pulled the team together, organised her department and shown true leadership.    

Yordanka Kazakova, The Lowry

After completing training to become a security officer, Dani has show outstanding effort and commitment to her new role along with her can-do attitude. 

Florin Centiu, Lion Yard

With his can-do attitude, Florin is always willing to help out his team members.  He has a great attitude to work and has implemented new standards and schedules within the team. 

Newcomer of the Quarter

Kianya Lightborne, Touchwood

Kianya’s can-do attitude and passion for what she does make her a fantastic asset to her team.  During Touchwood’s mobilisation, Kianya worked hard throughout and helped collate vital information from within the team.  She is already a valued member of the Westgrove family. 

Majid Hussain, Queens Square

Majid is spoken highly of by all at Queens Square.  He is an asset to the team and shows fantastic customer service, always willing to help his team, tenants and customers.

Team of the Quarter

Telford, Cleaning Team

The team maintain high standards at all times.

Quadrant, Security & Cleaning Teams

The teams often help each other out and work together.  They have been hard working and dedicated during the pandemic. 

Castle Quay, Cleaning Team

The team maintain extremely high standards, gaining the grade of “Platinum” in the Loo of the Year awards 2020!

Covid Spirit

Anthony Gibbs, Castle Quay

Anthony stepped up during the pandemic.  He was unfortunately left as the only cleaner for a day and maintained standards in the malls and toilets excellently and efficiently. 

CSR of the Quarter

Lianne McArdle, Runcorn

Lianne arranged free packed lunches for her local community during lockdown to help feel underprivileged children.  She contacted all the food retailers in her centre to ask for donations and collated all the food packages.    

Service Excellence

  • Mark Quinn & Carl Fox, St Johns
  • Dawn Smith, Swan Centre
  • Tony Keay, Royal Priors
  • Darren Harris & Dean Selby, Gloucester Quays
  • PRM & Cleaning Teams, Doncaster Sheffield Airport
  • Jaspreet Singh, Queens Square
  • Tracy Brown, St Johns
  • Melissa Heaton, Longridge House
  • Simon Kilkenny & Tony Warburton, Runcorn
  • Anthony Liggins, Tata
  • Simon Philips, Cornbow
  • Craig Wilkinson, Touchwood
  • Denise Phillips, Market Place
  • Nizam Patel, Market Place
  • Dawn Ackerley, The Lowry
  • Nick De Jonge, Touchwood
  • Jeff Gleeson, Touchwood

Outstanding Act

  • Ahmed Karim & Alan McCabe, St Johns
  • Security Team, St Johns
  • James Ellery, Lion Yard
  • John Paul Osborne, Morgan Quarter
  • Shannon Blount & David Hardy, Gloucester Quays
  • Orion Phillips, Castle Quay
  • Syed Shah, Queens Square
  • Debra Taylor, Tom Taylor, Deena Openshaw, Dave Phillips, Carlos Graca & Gill Davidson, Market Place
  • Stephen Mott, The Galleries
  • Seb Tyrer, Market Place
  • Muhammad Ali, Templars Square

Congratulations to all our Quarter 4 winners and everyone who was nominated for an award!

You are all amazing and Westgrove are extremely proud of you all.

Colleague Newsletter – January 2021

Welcome to the January issue of your Westgrove Colleague Newsletter.

We know this continues to be an unsettling time for many with some of our Colleagues being furloughed once again, but we want to say a huge THANK YOU to all our Colleagues for your continued hard work and commitment throughout this pandemic. We are extremely proud of you all, especially the ways in which you are supporting each other.

Please remember that our team of Business Managers are here if you need to talk. You can also access free, confidential advice and support through our partnership with retailTRUST.

Please continue to follow the Government guidelines and any supplied by Westgrove. We all have a duty of care to ourselves and others too.

Please take care of yourselves and your families and remember we are here to support you.

Westgrove in the community

The lockdown lap

We’re joining Alex Staniforth, our Brand Ambassador to help stay focused during Lockdown 3. The #LockdownLap is a virtual team challenge that you can run, walk or cycle and help the team collectively travel over 11,000 miles around the ENTIRE UK mainland coastline by the 1st March. There’s also a chance to win weekly prizes too!

Find out more and join the team by clicking HERE.

Helping the fight against dementia

During December, our teams came together to raise money for the Alzheimer’s Society. Thank you so much to everyone who wore their festive jumpers, I hope you agree it made for some festive fun and all for a great cause.

Here’s just some of our Colleagues looking festive…

Struggling in lockdown?

retailTRUST offers a wide range of free and confidential wellbeing support including helpful advice, financial assistance, face-to-face and telephone counselling, non-repayable grants, career development, and legal guidance. Click here to find out more.

Westgrove Secures 5 Year TFM Contract

Fast growing FM company, The Westgrove Group, has secured a 5-year partnership with Touchwood Shopping Centre in Solihull and highlights its move into the TFM market place.

The contract, valued over £10M, will see the company delivering cleaning, security, concierge and hard services such as reactive and planned maintenance. The award follows a competitive tender process which involved a number of market leading facilities management companies.

Claire Mckinley-Smith, Managing Director at The Westgrove Group says “We are delighted to start a proactive partnership with the team at Touchwood. As well as welcoming over 50 new colleagues into our business, we are looking forward to working with a dynamic management team on site who share our core values. We pride ourselves on the quality of our customer service, the flexibility we can provide and the introduction of new services and technologies.”

The exciting partnership, brings together Westgrove and Touchwood Shopping Centre which is owned by Lendlease Retail LP and managed by property management group Workman. Located in Solihull’s attractive metropolitan borough, Touchwood Shopping Centre opened in 2001 and combines a stylish retail offering with civic gardens providing green space for the community to enjoy.

General Manager, Tony Elvin, says, “Our new partnership with The Westgrove Group is exciting. Throughout the pandemic we have been focusing on ensuring Touchwood is a safe retail and leisure environment, prioritising the health and wellbeing of our guests, retailers and staff.  We are delighted to be working now with Westgrove and together whilst maintaining that critical safe environment aim to drive our guest service, community interaction and team engagement to even greater heights.”

Westgrove provide security, cleaning, maintenance and customer service to shopping centres and mixed-use destinations, corporate offices, business parks and airports throughout the UK.  Following a successful 22-year history, the company has expanded in 2020 to add hard services to enhance its well-established award-winning soft services provision. 

The Westgrove Group has also recently secured contracts with Morgan Quarter in Cardiff and Kings Chase Shopping Centre in Bristol. The company, based in Warrington, was founded by Group Chairmen Simon Whittle and Steve Fives.

Touchwood Shopping Centre, Solihull