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Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 1 winners are:

Team of the Quarter

The Oaks

Site Manager of the Quarter

Kat Gillibrand – St Johns Shopping Centre

Colleague of the Quarter

Ian Betteridge – Swan Centre

Newcomer of the Quarter

Maria Bell – Tata Technologies

Health & Safety Champion

Majid Hussain – Queens Square Shopping Centre

ESG – Social Value

• Telford Centre (with a special mention to Fraser Kerr and Trevor Lloyd)
• Royal Priors Shopping Centre Team
• Alan McCabe & Chris Harding – St Johns Shopping Centre

Service Excellence

• Melissa Hales – HR, Head Office
• Lil Henderson & Jen Baker – Payroll, Head Office
• Alan McCabe & Dillon Cyrus – St Johns Shopping Centre
• Paul Lavery – St Johns Shopping Centre
• Wayne O’Donnell – Spindles Town Square
• Paul Clarke & Michael Aspinall – Birchwood Park
• Abu Conteh – The Oaks
• Jacqueline Bull – Telford Centre
• Rob Carroll – Morgan Quarter

Outstanding Act

• John Long – The Galleries
• Castle Quay Security Team
• Grant Boyle – The Moor
• Alyx Brooks & Ben Oliver – Telford Centre
• Castle Quay Security Team
• Jack Davenport – Templars Square Shopping Centre
• Cwmbran Security Team
• Bayview Shopping Centre Team
• Nigel Gwillym – Cwmbran Shopping Centre

Near Miss Campaign Winners

• Queens Square Team
• Aaron Bates – Stamford Quarter

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 1.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

The Westgrove Group Annual Reward and Recognition Awards are our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

This year we have had some outstanding nominations from life savers in the outstanding act category, colleagues who have supported our partners by going above and beyond with Service Excellence, Teams that work well together and Colleagues who excel in their role and much more!

We are very proud to announce this year’s Annual Reward & Recognition Winners:

Site Manager of The Year, sponsored by Mercury Training – James Gradwell, Houndshill Shopping Centre

Team of The Year, sponsored by Clever IT – Touchwood Shopping Centre

Health & Safety Champion, sponsored by HSS – Clint Sayers, Telford Centre

Colleague of The Year, sponsored by Aspira – Wayne Taylor-Lewis, Bayview Shopping Centre

Newcomer of The Year, sponsored by Nilfisk – Gelson Mattos, Broadway Shopping Centre

Chairman’s Commendation Award, sponsored by Ideal 365 – The Galleries Shopping Centre

ESG of The Year, sponsored by Mayflower Washrooms – Jane Gerrard, Spindles Town Square

Outstanding Act of The Year, sponsored by Nilfisk – Carl Fox, St Johns Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Carl Adams, Telford Centre

Outstanding Act of The Year, sponsored by Nilfisk – Alun Boon, Ahmed Abdul Karim & Dillon Cyrus, St Johns Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Jamie De Stains, Virgis Lukosaitis, Miriam Conte & Ioan Leonte, High Chelmer Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Carl Williams and Hasan Mehmood, Ryemarket Shopping Centre & Tata Technologies

Outstanding Act of The Year, sponsored by Nilfisk – David Mann & Jonathan Chandler, Touchwood Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Matthew Cornah & Gareth Griffiths, Grosvenor Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – John Trott, Quedam Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Templars Square Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Royal Priors Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Majid Hussain, Queens Square Shopping Centre 

Service Excellence of The Year, sponsored by Ideal365 – Kenneth Bishop, Westgrove Technical Services  

Service Excellence of The Year, sponsored by Gallaghers – Broadway Shopping Centre Cleaning & Security Team

Service Excellence of The Year, sponsored by Contractor – Shaf Ur-Rehman, Castle Quay Shopping Centre

Service Excellence of The Year, sponsored by IGF – Willow Place Shopping Centre

Our Leadership Team will be visiting all of our Annual Award Winners to present them with their trophies in person.

Huge congratulations to all of this year’s winners, finalists and nominees. You are all amazing!!

We are extremely pleased to announce that our Security Team at Queens Square Shopping Centre have achieved their Westgrove Aspire 7* Accreditation, showcasing an outstanding level of Service Excellence.

The team have worked extremely hard to achieve this accreditation. 7* focuses on ‘service excellence’ and providing evidence of the value-added service being delivered by the team. They have created key partnerships within their local community and shared best practice, supported charities both locally and nationally and maintained consistently high levels of service delivery.

Congratulations to all involved in achieving this Aspire 7* Accreditation, it really is a huge accomplishment.

We are immensely proud of our team at Ryemarket Shopping Centre for recently passing their Westgrove Aspire 6* Accreditation!

The team have worked extremely hard to receive this accolade by showcasing exceptional customer service to everyone they meet.

What makes this award even more special is that the team have achieved this is record time after receiving their 5* accreditation only last year!

Congratulations to all involved in achieving Aspire 6*.

We feel that we’ve got a unique community “The Westgrove Community” and we are absolutely delighted to showcase our latest video. 

When Touchwood partnered with Westgrove on a Total Facilities Management contract, we welcomed our new colleagues into the Westgrove Community with open arms and continue to work closely at all levels of the business to achieve the same common goals – a dynamic partnership, with continuous improvement and industry leading innovation.

Our #TheNewWestgrove initiative has been borne from significant investment over the last 12 months giving us an exciting springboard into 2024 that includes:

• Head Office completely refurbished with innovative state of the art integrated facial recognition access control and energy management systems.
• Key additions to our Senior Leadership Team including the pivotal appointment of Glenn Wilson as Group MD. 
• Continued and expansive investment in personnel and infrastructure within our Technical Services arm forming a true market leading TFM service solution.
• Head of ESG appointment – Mark Allison, escalation of Net Zero strategy.
• Extensive Software infrastructure investment – Development of CAFM solutions delivering real time paperless Hard and Soft FM services. Implementation of our brand-new smart A.I energy management system. 
• Social Values investment – Founding Patron of Mind Over Mountains our mental health and wellbeing charity partner, founded by the inspirational Alex Staniforth.
• Unparalleled and continued commitment to our Colleague community – our industry leading Reward and Recognition programme for all of our colleagues. 

Fast growing facilities management company, The Westgrove Group are delighted to welcome Mark Allison as Head of ESG. 

Mark joins the business with over 30 years’ experience working with companies in both public and private sectors including British Land at Meadowhall, the NHS and Marks & Spencer, leading and supporting initiatives that advance sustainable futures for all, with a particular emphasis on harnessing ESG and innovation. 

Glenn Wilson, Westgrove Group Managing Director commented, “with Mark’s extensive credentials and experience in all pillars of the critical ESG arena, he was an obvious choice to lead our mission and further develop our journey towards net zero”.

Mark added, “I am genuinely looking forward to contributing my skills, expertise, and passion to Westgrove. I am confident that my qualifications and experience align perfectly with the company’s visionary progressive future, and I am committed to positively impacting the company’s growth, success, and most importantly making that journey with the team to sustainability.”      

Westgrove is a facilities management company that provides cleaning, security, customer service, and planned & reactive maintenance services to corporate offices, shopping centres, mixed-use destinations, manufacturing, and business parks throughout the UK.

Established in 1998 by group Chairmen Simon Whittle and Steve Fives, the Westgrove Group proudly celebrated its 25th anniversary last year. 

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2023 Quarter 4 winners are:

Site Manager of the Quarter

Paul Britton – The Galleries

Colleague of the Quarter

Wayne Taylor-Lewis – Bayview Shopping Centre

Newcomer of the Quarter

James (Gus) McKay – Touchwood Shopping Centre

Team of the Quarter

Guest Service Ambassadors – The Galleries

ESG of the Quarter

Angela Crawford & Lucy Wood – Head Office

H&S Champion

Clint Sayers – Telford Centre

Kat Gillibrand – St Johns Shopping Centre

Outstanding Act

Carl Adams – Telford Centre

Carl Fox & Alex Power – St Johns Shopping Centre

Alun Boon, Ahmed Karim & Dillon Cyrus – St Johns Shopping Centre

Dillon Cyrus & Paul Lavery – St Johns Shopping Centre

Majid Hussian – Queens Square Shopping Centre

Jamie De Stains, Virgis Lukosaitis, Miriam Conte & Ioan Leonte – High Chelmer

Service Excellence

David Field & Kevin Harvoutt – Ryemarket Shopping Centre

Neil Disley – St Johns Shopping Centre

Michael Owings – MSO @ Arcades Shopping Centre

Kenneth Bishop – Technical Services Mobile Engineer 

Phil Cattell – Touchwood Shopping Centre

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 4.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

This week, Technical Services Business Development Manager, James Kay took part in a ‘Volunteer Day’, giving his time to Manchester based homeless charity, Coffee4Craig.  This time of year, there is high demand for this type of service, and they need more help than ever. 

About Coffee4Craig

Coffee4Craig provides an evening drop-in service supporting homeless people by providing a home-cooked meal, access to a medic, a shower and barbering service, advice – and a team of friendly staff and volunteers.

In September 2013, Craig White died of a heroin overdose in a car park in Cardiff, he was the brother of Risha Lancaster. Coffee4Craig began as a reaction to his death and a desire to make the world a little better for those who find themselves on the streets.

Risha and Hendrix Lancaster started giving out coffee on the streets of Manchester that same month and it grew from there.

How James was able to help:

Westgrove provide colleagues with Volunteer Days and James jumped at the opportunity to give something back to his community.  Spending the day at Coffee4Craig in Manchester City Centre, James supported with back of house duties – organising donations, general tidying up and he gave the place a full deep clean which allowed Risha and her team to focus on their important front line activities.

James commented, “It’s overwhelming how much work goes in behind the scenes to keep a building like this operational.  I was just pleased that I was able to give something back and support this charity.  Now I’m on their books as a volunteer, I’ll be going back to help when I can”.   

Westgrove offer Volunteer Days to all their colleagues.  It’s important to give back to the communities where we work and live.  Colleagues can find out more about Westgrove Volunteer Days by emailing volunteer@westgrove.co.uk.

To learn more about Coffee4Craig, click here.

We’re delighted to have been asked to contribute towards the inaugural edition of the British Security Industry Association Connect Magazine, which features our very own Rising Star, Jack.

Jack explains what it’s like to be a Customer Service Officer with The Westgrove Group; “I like that no two days are the same and there is always an opportunity to learn”. He also provides advice for anyone coming into the industry; “Take each day as it comes! Listen to suggestions from others with more experience, adapt and refine your own skills”.

Jack joined Westgrove in 2022 and he soon made a big impression, winning Best Newcomer at the British Security Awards in June 2023. You can read more about Jack’s story on page 21, in BSIA Connect.