Tag: facilities management

Westgrove Group wins new three-year security contract

Facilities management company The Westgrove Group has won a new contract in the Midlands.

The fast-growing soft services provider, based in Warrington, has been appointed to provide security services to Queens Square Shopping Centre, managed by property management partner Lee Baron, in West Bromwich

Westgrove Managing Director Claire McKinley Smith said: “We are delighted to announce this new contract win.

“The management team at Queens Square and Lee Baron were impressed with our bid which included our bespoke real time patrolling system, extensive shopping centre experience and the colleague centric nature of our business.

“Our people are what makes us special and we are looking forward to developing the on-site team through our training and development programs.”

Aaron Powell, Centre Manager for Queens Square said: “We are delighted to award Westgrove the Security Contract for Queens Square. We pride ourselves on delivering an exceptional level of customer service alongside on-going support for our retailers and are excited to partner with a national leading service provider who shares these same values as us.”

The Westgrove Group is expanding rapidly across its core service areas of security, cleaning and customer service teams, increasing its market share in shopping centres as well as moving into new sectors. The company is on track to grow its turnover to £40million by the end of 2021.

Westgrove’s mental health first-aider wins award

Paul Ogden, The Westgrove Group’s first site based Mental Health First-Aider, has won a prestigious industry award.

Paul, who is a mental health champion at Market Place Shopping Centre in Bolton, has won a Revo ACE Award.

The awards programme showcases people and places that achieve excellence customer service.

Paul was presented with his award at an event at the Hilton Birmingham Metropole last night.

Also shortlisted for an award was Handforth Dean Retail Park and St Johns Shopping Centre in Liverpool, both of which Westgrove provides services for.

Westgrove has been working with one of its key partners, Market Place, to champion awareness of mental health.

As part of the service to shoppers the centre was keen to ensure that they identified a mental health first aider, something which is being called for by many companies in the UK to be mandatory as part of the ‘Time to Change’ campaign

Following a very successful mental health awareness week in 2018, Changing Minds, the centre and Westgrove worked together to train over 80 staff in mental health awareness.

Following the training, Paul Ogden, one of the centre’s Guest Service Ambassadors, took on the role as mental health champion.

Paul is now available to offer support and advice to vulnerable customers visiting the centre as well as to the centre’s tenants.

As part of his training, Paul completed a mental health first aid course through St John Ambulance, the nation’s leading first aid charity, and a NCFE CACHE Level 2 certificate qualification in Mental Health Awareness.

Claire McKinley Smith, Managing Director of The Westgrove Group, said: “As a company, we take mental health extremely seriously so we are delighted that Paul has been recognised for all of his hard work to champion mental health in the workplace. We are so proud of him.

“He is equipped with all the skills required to help someone, be it a colleague or a member of the public suffering mental distress, which is all too common an occurrence today”

“Since starting in the new role, Paul has rolled out his training to the Westgrove team onsite and to the tenants within the centre.

“He has already identified a number of vulnerable customers and offered them advice and support. We will be looking to appoint mental health first aiders at many more centres across our UK portfolio during 2019.”

 

Westgrove Group records another strong year of growth

Facilities management specialist Westgrove Group has recorded another year of strong growth.
The Warrington based company saw turnover rise from £20 million to £25 million – and profits increased by almost 30% – in the 12 months to the end of December 2018. The colleague centric business also added a further 200 to its workforce.
It says it remains firmly on course to become a £40 million turnover business in the next five years and has exciting expansion plans forecast for the South UK later this year.
Westgrove provides its security, cleaning and PRM (Persons with Reduced Mobility) services to shopping centres, corporates, business parks and airports across the UK.
Recent successes have included the launch of a Specialist Cleaning Division and a move into aviation, providing cleaning and PRM services to two regional airports.
Westgrove were appointed by managing agents CBRE to provide the security for Birchwood Park in Warrington, the region’s leading out of town business location.
They also enjoyed a number of new contract wins in Bracknell, Bristol, Liverpool, Dagenham, Swansea and Leamington Spa.
The company, which recently celebrated its annual Reward and Recognition Awards at The Village Hotel in Warrington, was recently shortlisted in the Finance Awards North West and has just been accredited as a Living Wage Service Provider.
Westgrove, which celebrated its 20th birthday by climbing Ben Nevis for charity, has also appointed its first Mental Health First-Aider.
Claire McKinley Smith, Managing Director of The Westgrove Group, said: “We are always striving to improve the business and to grow through innovation, quality of service and by recruiting the best possible people.
“Remaining independent has been a massive strength. It gives a much greater personal feel to our business and we can offer a level of flexibility and transparency without compromising on service.”
Over 50% of Westgrove’s clients are based in the south of England. The company will be announcing exciting expansion plans for the southern region later in the year.

Happy Birthday to Westgrove!

Yes it’s officially our 20th birthday tomorrow.

On Saturday, it will be 20 years since the start of our first contract at Wolverhampton Wanderers Football Club when we had a team of six – including both of the Chairmen!

A lot of time has passed since those early days and we now operate on over 100 sites across the UK with over 1,000 colleagues delivering cleaning, security and now PRM at Doncaster Sheffield Airport.

To celebrate we chatted to both the Chairmen, Simon Whittle and Steve Fives, at Westgrove HQ about their memories, the Westgrove Community and what the future holds for the company.

In this first interview with Steve, he starts to look back on the past 20 year and where the company is today. https://youtu.be/w99K9colyek

New Operations Director for fast-growing Westgrove Group

We would like to welcome our new Operations Director who is heading up our service delivery function.

Luanne Hall, who has worked in facilities management across a range of sectors, has been brought on board to help with the continuing rapid growth of our company.

Luanne, from Hale in Cheshire, moved to the UK from South Africa in 2005 where she ran her own facilities services business.

Westgrove Managing Director Claire McKinley Smith said: “Due to the rapid growth of the business over the last few years it was imperative we reinforced our operations at a strategic level.

“Luanne’s wealth of experience within facilities management in the UK, as well as owning her own business in South Africa, will add real value to the business.

“Our people are what makes us special and we feel that in Luanne we have found someone with the all-important Westgrove DNA. I’m sure she will play a key role in the future of the company.”

Luanne said: “I’m looking forward to building on to and becoming part of such a forward thinking and successful company whose values and beliefs align with mine.”