Archives: Management Team

Management Team

Claire McKinley Smith

Claire has over 30 years’ experience in the soft service sector. Twenty years delivering exceptional services to the retail sector working in high profile leisure developments such as The Trafford Centre and Meadowhall shopping centre. Claire has a wealth of experience in working with Managing Agents and Landlords such as Peel Holdings and Westfield, taking shopping centres through construction and re-developments and providing advice on all elements of soft service delivery. Claire joined Westgrove in 2010 after being one of Westgrove’s key partners in her time as National Operations Director at Westfield.

Claire was fundamental in developing ‘Westgrove Aspire’ service excellence initiative through which teams work towards attaining different status levels based on their knowledge of, and commitment to, the delivery of service of the highest standard. Claire is passionate about our colleagues ensuring our principles of business are engrained in all aspects of The Westgrove Group in order to recognise and reward talent.

Phil Tomlinson

Philip is a qualified chartered accountant with over twenty years’ experience.  He is responsible for all financial & commercial aspects of the business ensuring all accounting standards are adhered too and is the first point of contact for all external stakeholders. Philip has a wealth of experience in working in SME’s & contributing to the efficiencies & developing systems which enable the operational team to work to capacity. Since he joined the business in 2012 Philip has implemented a number of procedures which have streamlined the business.  He has a ‘can do’ attitude with a first rate customer service focus. Philip is part of the senior management team & has regular meetings with non- financial managers highlighting anomalies in the performance of individual contracts.

Laurie Barton Wright

Laurie has worked in the property management industry for over twenty years in a client side capacity. She has held retail marketing and centre management roles on behalf of both managing agents including CBRE, Cushman and Wakefield and Lambert Smith Hampton, and property owners including Westfield and Lend Lease.

As well as overseeing the successful delivery of facilities management contracts, she has worked on numerous guest experience enhancement projects and led customer service excellence and community engagement initiatives. Her work has been award winning being recognised by Purple Apple, Sceptre, Green Apple and RoSPA awards. Laurie brought her client side experience in 2016 and now heads up Brand and Development.

Steve Fives

Steve is one of the co- founders of Westgrove and incorporated the company with Simon in August 1998. Steve has over 25 years senior management/Board experience within the Cleaning & Security industries, forging long term strategic partnerships over the years with some of the most recognised brands in the UK.

A highly motivated and inspirational leader and mentor, whose vision and drive have propelled the business with Simon instigating many ground breaking initiatives that have become the bed rock of the company’s success.

Paul Booth

Paul Booth joined Westgrove in August 2020 as Technical Services Director.  Paul has spent a lifelong career in Facilities Management both on the front line and in management and he brings with him a wealth of experience in the delivery of engineering services to a broad range of partners.  Paul held the post of National Operations Director for a large UK engineering services business where he was employed for over 30 years.  During his career he has both mobilised and managed large multi-million-pound contracts within NHS facilities, the banking sector and a host of known names in the commercial and retail sectors.

Ray Robertson

Ray has over 25 years of extensive and varied experience gained in different working environments including building maintenance, hard and soft services and the facilities management industry.

His years of experience range from high profile Government sites through to many well-known Global Brands in many different sectors of the industry, as well as supporting high value National portfolios and many Management Agents.

​A firm believer in developing others, colleague welfare and service delivery to all Partners, Ray is responsible for the service delivery across the UK portfolio.

Ray holds memberships with the Chartered Management Institute, Institute of Workplace Management and British Institute of Cleaning Science.

Lisa Knowles

Lisa is a passionate level 7 CIPD qualified HR professional with over 27 years’ experience in HR of which 17 years are within facilities management.

Lisa and her team are instrumental in supporting the business with TUPE processes, recruitment, employee relations, training, talent management, colleague engagement, change management and supporting the business strategy and objectives.

Simon Whittle

Co-founded Westgrove after a successful sales career in the soft service sector. Simon’s role has developed from an operational slant to a more financial bias. He represents Westgrove on a number of fronts and forums and contributes to many articles in the local and national business press and pages.  Simon, together with Steve, oversees the more strategic elements of the business, in terms of the further and continued development of Westgrove in its key sectors, together with identifying potential partner and acquisition targets.