As we close out the quarter, we’re incredibly proud of the outstanding nominations received through our Recognition & Reward Awards. Across our business, colleagues have been celebrated for their compassion, professionalism, teamwork, quick thinking, dedication to learning, and commitment to delivering exceptional service.
This morning, we held our quarterly R&R Teams presentation with a huge 46 screens of colleagues and teams, hosted by Claire McKinley-Smith (CEO), Glenn Wilson (Managing Director), Ryan Curry (Operations Director), James Francis (Director of Security), and Mark Allison (Head of ESG). Your engagement and support are what make these moments so special.
These nominations highlight what truly sets Westgrove apart — remarkable people who go above and beyond every day. Whether supporting vulnerable individuals, responding confidently in challenging circumstances, maintaining exceptional standards, stepping up for one another, or demonstrating impressive personal and professional growth, our colleagues continue to embody the values that define us.
Site Manager of the Quarter
Sonny – Telford Centre: – Consistently supports colleagues with exceptional care and high standards.
Team of the Quarter
Castle Quay Housekeeping Team: Maintains outstanding cleanliness and consistently delivers excellent service.
Colleague of the Quarter
Keiran – Swan Centre: Shows strong professionalism and handled a recent challenging incident calmly and effectively.
Newcomer of the Quarter
Alfie – Houndshill: Rapidly growing in confidence and skill, becoming a valued team member.
Commitment to Learning
Ben – Telford: Demonstrates impressive growth, confidence, and proactive learning.
People Award
Dianne – Four Seasons: Exceeds expectations and has become essential far beyond her initial cover role.
ESG – Social Value of the Quarter
Telford Team: Collaborated effectively to deliver strong results and service improvements.
Robbie & Karl – Cwmbran: Volunteered their time and went above expectations on a community project.
Outstanding Act of the Quarter
Wellington Team: Responded quickly and compassionately to support an unwell child.
Majid – Queens Square: Acted promptly and professionally to assist a distressed individual.
Kevin – Markethall Shrewsbury: Responded swiftly to a theft report, helping identify the suspect.
Castle Quay Security Team: Managed a medical emergency with professionalism and care.
Mo – Queens Square: Demonstrated strong leadership and compassion while supporting a distressed person.
Service Excellence of the Quarter
Kingfisher Team: Delivered excellent service during the Centre Lights Switch-On event.
Sarah Scudder: Maintains a safe, clean service yard with dedication and attention to detail.
Arcades Security Team: Responded quickly and compassionately to assist an ill customer.
Mark Driscoll: Stepped in swiftly to coordinate shopfitting, keeping work on track.
Lindsey Spears: Provides reliable, wide-ranging support that positively impacts the team.
Lil Henderson & Jennifer Baker: Deliver accurate, timely payroll across multiple sites.
Paul Britton: Remains dedicated and supportive despite personal challenges.
At Westgrove, the R&R programme is more than recognition — it’s about shining a light on the incredible achievements happening across our sites, strengthening our culture of appreciation, and celebrating the people who make a real difference.
Our Founders built Westgrove on the principle that People Come First, and this value continues to guide everything we do. It’s at the heart of our success and the reason we celebrate these moments together.
Thank you to everyone who submitted nominations and to all our colleagues for the fantastic work you do. We are proud of every one of you and look forward to another quarter of excellence.
