National Apprenticeship Week is a time to celebrate the incredible impact apprenticeships have on individuals, businesses, and the wider community. At The Westgrove Group, apprenticeships play a vital role in developing talent, supporting progression, and empowering colleagues to reach their full potential. This week, we’re shining a spotlight on colleagues whose journeys truly represent the value of learning while working—and one standout story is that of Ben Jaggers.
Ben’s development through multiple roles, his success in achieving a Distinction in his Level 3 apprenticeship, and his ongoing commitment to personal growth reflect exactly what National Apprenticeship Week is all about: creating opportunities, building confidence, and shaping future leaders. His journey shows how the right support, combined with determination and passion, can transform a career.
Discovering a Passion for Security
Ben joined The Westgrove Group in April 2021 on a 14:00–22:00 shift at Telford Town Centre. Within just a year, he was nominated for a BSIA Award, earning Regional Winner and National Runner-Up—a remarkable early milestone.
His path into security began unexpectedly. Before Westgrove, Ben worked as a checkout operative at Wolverhampton Asda. A redundancy led to an opportunity within the security team, and it was here that Ben discovered his passion for the industry. It’s a reminder that apprenticeship journeys often begin with a single chance moment.
Building Skills and Broadening Experience
Ben spent around 18 months at Telford Town Centre before seeking to expand his knowledge by moving into Hospital Security at New Cross Hospital in January 2023. The new role offered valuable experience, but Ben soon realised that his heart was still in retail and town centre security. He returned to Telford in May 2023, rejoining the team and continuing to thrive.
Stepping Into Leadership
Ben’s ambition only grew stronger. In November 2023, he successfully applied for the Security Controller role, completing his first shift on Boxing Day. His strong work ethic and eagerness to learn all aspects of the control room quickly stood out.
By September 2024, he had progressed even further, stepping up as a stand‑in Security Team Leader. Ben proved himself to be a natural leader—calm, confident, and professional.
Driving Inclusion as an Autism Awareness Champion
Alongside his operational responsibilities, Ben also serves as an Autism Awareness Champion. Living with autism himself, he uses his experiences to support colleagues and help build a more understanding, inclusive workplace. His role highlights the value of diversity and the strength it brings to our teams.
A Standout Apprenticeship Journey
In January 2024, Ben began his Level 3 Security First Line Manager apprenticeship. Like many learners, he faced moments of frustration and self‑doubt, but he pushed through with determination and resilience.
When the time came for his end‑point assessment, Ben felt understandably nervous—yet he delivered a strong presentation and was awarded a Distinction. This achievement reflects not only his capability, but his dedication to growth and his commitment to becoming the best version of himself.
