Aviation and PRM

Westgrove breaks into a new sector.

Westgrove also deliver a joint cleaning and PRM service provision at Doncaster Sheffield Airport (DSA). Westgrove were appointed as the Cleaning and PRM (Persons with Reduced Mobility) provider in early 2018 and the contract win represented another step forward for the company as it moves into the aviation sector.

Managing Director Claire McKinley Smith said: “We are all really excited with this new contract award and look forward to working with the team at DSA.  We worked very hard to show the airport that our knowledge and experience in retail, delivered through Synergy by Westgrove, were well suited to the airport environment and that our colleague centric approach would benefit and motivate the whole team.”

The PRM contract signals a new level of experience for the business with specific requirements and targets set by the Civil Aviation Authority (CAA).  PRM passengers are made up of many different classifications of disabled passengers with a variety of needs. Their journey and customer experience through the airport is of critical important to DSA. The CAA require targets to be met by every airport to ensure that the PRM journey is not held up or delayed and passengers are moved through the airport efficiently. It is key for Partners such as Westgrove to provide the right equipment and well-trained and motivated colleagues to be able to deliver this successfully.

We now deliver a joint service provision for DSA with both the cleaning and PRM services benefiting from a one team approach in terms of resilience and account management. Like our many shopping centres benefiting from a dual service approach, DSA also benefit from Synergy with added value and strategic input from the SMY.

Rob Cooke Operations Director at DSA said: “We are delighted to award the cleaning and PRM contract to The Westgrove Group and look forward to working with them as the airport continues to grow its passenger numbers in 2018 and beyond. We pride ourselves on delivering an excellent level of assistance and all round passenger experience.”

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Awards

1580

Colleagues

104

Retail Destinations

100000

Car Park Spaces Cleaned

westgrove

© Westgrove Group. 940 Lakeside Drive, Centre Park, Warrington, WA1 1QY. Tel 01925 414190. Westgrove Group, trading as Westgrove Support Services Ltd and Westgrove Cleaning Services Ltd, which are registered company’s in England. Registered address is 940 Lakeside Drive, Warrington, WA1 1QY. Registered numbers are 9215403 for Westgrove Support Services Ltd and 3599280 for Westgrove Cleaning Services Ltd.