Author: Lucy Mason

Well done to our latest Reward & Recognition winners

Our Reward and Recognition Awards are our way of thanking our Colleagues for the amazing work that they do everyday.

Here are our latest Outstanding Act winners. Congratulations to them all.

Natalee Watmough & Louise Whitehead – The Lowry Outlet

Natalee and Louise helped to comfort a young girl who had fallen and broken her arm. While waiting for the ambulance to arrive, they kept the injured girl as calm and comfortable as they could as well as reassuring her mother, who later emailed the management team to express her gratitude for everything the team had done. Well done to you both!

Security Team – Birchwood Park

Congratulations to the Security Team for their outstanding professionalism, calmness and confidence in handling a difficult situation. Communication was key in this situation and the full team on site played their part.

Ansaar Hussain – Security Officer – Spindles Town Square

Ansaar was praised for his swift and professional response after helping a woman in distress while he was on patrol.

Mark Driscoll – Dual Services Manager – Templars Square

Mark was also congratulated for his amazing work in a difficult situation.

Westgrove contract wins

We are delighted to announce a number of new contract awards which continues to strengthen our position as a leading facilities management partner.

As well as shopping centres, we have been awarded contracts in new sectors including manufacturing and the public sector, offering new service provisions and bringing in some brilliant new Colleagues to help support us. New shopping centre awards include Telford, Corby and Leeds. We are also delighted to have been awarded the cleaning contract for Greenwich Peninsular in London further strengthening our southern portfolio.

These include providing dual security and cleaning services as well as a growth in demand for other services as shopping centres increasingly move away from traditional retail schemes and towards mixed use food and beverage, residential or leisure use.

You can find out more about our work in the new issue of The Westgrove Magazine. Email enquiries@westgrove.co.uk for a copy.

New issue of the Westgrove Magazine is out now!

The latest issue of our magazine is hot off the presses and packed with lots of news.

It has been another fantastic year for the company and the magazine celebrates our really strong growth and welcomes new schemes and Colleagues to our portfolio across the UK.

We’ve got interviews with our Partners and Colleagues, news about our new technology, systems and services and the awards we have won.

We showcase our training and development work and our commitment to raising mental health awareness.

And we reveal the incredible work that our people do every day.

If you’d like a copy of the magazine please email enquiries@westgrove.co.uk

Westgrove nominated for diversity awareness award

The Westgrove Group, one of the UK’s leading independent facilities management companies, has been nominated for a prestigious diversity awareness award.

The Warrington based company is a finalist in the Kimberly-Clark Professional Golden Service Awards 2020.

Held biennially, the awards were created 30 years ago to reward the excellence of facilities management and cleaning teams and are a hallmark of quality.

The winners will be announced at The Golden Service Awards ceremony which will take place on March 4th at the London Hilton on Park Lane.

Claire McKinley Smith, Managing Director of The Westgrove Group, said: “We are delighted to have been shortlisted as a finalist in these prestigious awards for Diversity Awareness, recognising our commitment and investment in raising mental health awareness in the workplace.

“We have seen so many benefits this year in raising awareness of mental health with our colleagues across the UK. This will continue into 2020 with more investment in training and support in mental health and other areas of diversity awareness.”

Earlier this year, Westgrove embarked on a journey to improve mental health awareness across the business.

A number of initiatives were rolled out across the year which aimed to create a work place environment where all colleagues felt comfortable in discussing their own and other people’s mental health.

The whole company, including over 1,000 colleagues across the UK, got involved and it delivered measurable results including the appointment of mental health first aiders, awareness weeks and a new well-being portal with the charity retailTRUST offering 24/7 free and confidential help to colleagues.

Working with bodies such as the Samaritans, MHFA and Revo, the representative body for retail and shopping centres, Westgrove is also looking at good practice and specialist training around mental health and suicide awareness for all their colleagues working in shopping centres.

The Westgrove Group is on course to become a £40million turnover business in the next five years.

The company provides its security, cleaning and PRM (Persons with Reduced Mobility) services to shopping centres, corporates, business parks, retail environments and airports across the UK.

The Westgrove Group, which recently celebrated its 21st anniversary, was founded by Group Chairmen Simon Whittle and Steve Fives. The Senior Management Team have proven direct Shopping Centre pedigree including operational experience at some of the country’s largest regional Shopping Centres such as the Trafford Centre and Meadowhall.

They have held senior positions for owners such as Westfield and managing agents including CBRE and Lambert Smith Hampton demonstrating strong commercial and operational experience.

Westgrove Group partnership with retailTRUST

Facilities management company the Westgrove Group has engaged with retailTRUST to support the welfare of the company’s colleagues.

Through the partnership, Westgrove can now offer free and confidential support to all its 1,000 plus colleagues 24/7 through an on-line portal and helpline, My RTWellbeing.

retailTRUST is a charity which supports the wellbeing of people employed in the service industry including retail, aviation, manufacturing, corporate and many other sectors.

As well as self-help tools online, downloadable resources, counselling and CBT, the Trust also offers critical incident support.

The Westgrove Group is investing heavily in the wellbeing of its colleagues. The Warrington headquartered company recently declared its first Mental Health Awareness Week a big success.

Over the course of a week the company sent out daily advice and information to its colleagues to help build awareness of mental health. Colleagues were also signposted to advice on podcasts and videos and given tools to test their stress and levels of positive mental health.

As part of the Westgrove Aspire Training & Development programme, colleagues were encouraged to take a ‘Mental Health Awareness’ online eLearning course giving them an understanding of the importance of their own and other people’s mental health.

Over 70 Westgrove colleagues are now qualified as MHFA England mental health first aiders with an additional 50 planned by the end of 2020.

Westgrove HR Manager Hannah Denning said: “Supporting the wellbeing of our colleagues is vitally important to us as a company, which is why we are working hard to increase awareness of mental health issues both generally and within the workplace.

“Engaging with retailTRUST allows us to extend our colleague welfare offer in line with the mental health awareness training we rolled out earlier in the year.”

As well as retailTRUST, the company is also working with bodies including the Samaritans, MHFA and Revo, the representative body for retail and shopping centres.

We are working hard to improve mental health awareness

Our first Mental Health Awareness Week has been a big success.

Over the course of the week, we sent out daily advice and information to our colleagues to help build awareness of mental health. Colleagues were also signposted to advice on podcasts and videos and given tools to test their stress and levels of positive mental health.

As part of the Westgrove Aspire Training & Development programme, colleagues were encouraged to take a ‘Mental Health Awareness’ online eLearning course giving them an understanding of the importance of their own and other people’s mental health.

Over 70 Westgrove colleagues are now qualified as MHFA England mental health first aiders with an additional 50 planned by the end of 2020. MHFA offers mental health training, including Mental Health First Aid (MHFA), a mental health skills and awareness programme.

Westgrove Managing Director Claire McKinley Smith said: “We are working hard to increase general awareness of mental health issues both generally and within the workplace.

“Working with bodies such as the Samaritans, MHFA and Revo, the representative body for retail and shopping centres, we are also looking at good practice and specialist training around mental health and suicide awareness for all our colleagues working in shopping centres.

“We are delighted that over 50% of our colleagues trained via eLearning during Mental Health Awareness Week and are encouraging others to do so by the end of the year.

“We also received some great feedback from colleagues who felt well informed and empowered after taking the course. We are looking forward to holding more Mental Health Awareness Days in the coming months.”

Westgrove will be supporting World Suicide Prevention Day on September 10th as well as running their own Awareness Week.

Westgrove a winner at the British Security Awards 2019

The Westgrove Group has scooped a prestigious national industry award for its outstanding security personnel work.

Steve Allen, Dual Service Manager at Haymarket Shopping Centre, won the national award for ‘Service to the Customer’ at the British Security Awards, held in London.

Organised by the British Security Industry Association (BSIA), the awards showcase the national finals of the security personnel categories and highlight outstanding personnel within the industry who have gone above and beyond the call of duty in their everyday work.

Mike Reddington, Chief Executive of the BSIA, said: “The British Security Awards is a major celebration in the security industry calendar that recognises the talent and commitment of our industry’s finest.

“We have an industry fit to burst with positive ambassadors from within our sector: from young officers starting out to seasoned professionals – every one of them recognised today for having gone above and beyond expectation, demonstrating courage, innovation, customer service and contribution to the industry.”

Westgrove Group Managing Director Claire McKinley Smith said: “Steve is a superb manager and it’s fantastic to see him recognised in this way.

“This is a huge achievement and shows the value in both putting our amazing colleagues forward for prestigious industry awards and showing how our people go the extra mile for the company and our Partners.”

Westgrove also had a number of regional winners in this year’s BSIA awards including Market Place, Ropewalk and Concourse Shopping Centres.

Steve Allen of The Westgrove Group receives his British Security Award

New Business Development Director appointed in the South

Adrian Canale

We have recruited a new Business Development Director to head up our continued expansion into the South.

Adrian Canale, who has worked extensively in facilities management across a range of sectors, has been appointed to support our continued business development and also bring the company into new sectors including education and healthcare.

Adrian, who is based near Milton Keynes, previously worked for security specialist VSG (now part of MITIE) and Carlisle Support Services.  Alongside his wealth of previous experience and knowledge, Adrian will be focused on creating awareness of Westgrove’s key USP, Synergy by Westgrove, a value-add based service provision which brings tangible benefits, innovation and cost savings to a range of service Partners.

This innovative approach has seen a number of significant contract wins in 2019 as the company approaches over £4M new business in the first half of the year. The Southern expansion includes the appointment of Adrian and the opening of a Southern office at the end of 2019. 

We specialise in providing security, cleaning and customer services in high footfall destinations such as Shopping Centres, Corporate, Mixed Use and Retail environments across the UK.

Laurie Barton Wright, Brand & Development Director, said: “Due to the rapid growth of the business in the south last year, we felt it was the right time to build on our presence as a UK wide operation. Adrian will be a pivotal part of this strategy and add real value to the business.”

Adrian said: “I’m looking forward to building on this success and becoming part of such a forward thinking and successful company whose values and beliefs align with mine.”

Westgrove’s Senior Management Team have proven direct Shopping Centre pedigree including operational experience at some of the country’s largest regional Shopping Centres such as the Trafford Centre and Meadowhall.

They have held senior positions for owners such as Westfield and managing agents including CBRE and Lambert Smith Hampton demonstrating strong commercial and operational experience

Mental Health Awareness Week

We’re raising awareness of mental health all week to support the Mental Health Foundation. You or someone you know may at some point in their life be affected by mental health issues and need support. 

We are sending out advice and information each day starting with a special video from our Brand Ambassador Alex Staniforth, himself a champion for mental health awareness.

Westgrove Group’s outstanding security work recognised in prestigious awards

The Westgrove Group has scooped a number of prestigious industry awards for its outstanding security personnel work.

Six colleagues won regional awards in this year’s British Security Industry Association (BSIA) awards. There was further success in the ACS Pacesetters Security Officer of Distinction awards where the company scooped one of only 13 UK awards.

The BSIA award winners were recognised by the trade body representing the UK’s private security industry, in four categories – all celebrating their great work. Winners of the regional awards are put forward to the BSIA’s panel of national judges.

The BSIA holds awards both regionally and nationally to celebrate some of the outstanding personnel within the industry who have gone above and beyond the call of duty in their everyday work.

The ACS awarded Steve Brooks one of only 13 Security Officer of Distinction Awards in relation in response to his contribution at Templars Square Shopping Centre in Oxford. Steve was praised after he bravely calmed a woman who was threatening to jump from the roof then went to put out a fire started by two homeless men.

Approved Contract Scheme Pacesetters membership is made up of Contract Security Guarding Companies who are in the top 15% benchmarking and achievement levels set by the Security Industry Authority Approved Contractor Scheme.

Steve will receive his award at an event at Royal Windsor Racecourse in Berkshire on May 22.

Mike Reddington, Chief Executive of the BSIA said: “It is vital as the voice of the professional security industry that we recognise the great lengths security personnel go to in keeping the public and property safe.

“More often than not, these security professionals are first on the scene when incidents and emergencies occur and they demonstrate true quality and professionalism in their actions. This year’s regional winners are no exception and have shown remarkable achievements throughout the past year.”

Westgrove Group Managing Director Claire McKinley Smith said: “As always, we are very proud of our security officers for their dedication, loyalty, team work, customer service, use of technology and their bravery.

“It is a remarkable achievement and a testament to how our people go the extra mile for the company and our Partners.”

www.westgrove.co.uk

The Westgrove BSIA regional winners are:

Service to the Customer: Steve Allen, Haymarket Shopping Centre, Leicester

Dual Service Manager Steven was instrumental in achieving the Westgrove Aspire Six-Star award for the Centre and gained ROSPA’s silver award for the second year running. He was part of the Green Initiative for his work to help reduce the Centre’s environmental impact, slashing power consumption by 35% and introducing the Lotus Pro chemical free cleaning system which has cut the team’s chemical use by 95%. Steve, 57, won praise for his ‘consistently high performance and improvement in staff morale which gives great value to the client and demonstrable results’.

Service to the Customer: Paul Ogden, Market Place, Bolton

As part of the service to Market Place shoppers the centre was keen to ensure that they identified a mental health first aider, something which is being called for by many companies in the UK to be mandatory as part of the ‘Time to Change’ campaign. Paul Ogden is Westgrove’s first site based Mental Health First-Aider. Paul is now available to offer support and advice to vulnerable customers visiting the centre as well as to the centre’s tenants. Paul, 49, was praised for his outstanding customer service, his positive outlook and his extreme reliability.

Best use of Technology: Vijay Odedra, Haymarket Shopping Centre, Leicester

On top of his job as a security officer, Vijay, 27, used his initiative to introduce a comprehensive Health and Safety online log which is now an essential part of monthly Health & Safety meetings. It helps to track maintenance issues which may have otherwise been overlooked and caused a danger to public and staff. Vijay received an internal accolade from the shopping centre for his work as well as a Quarterly Service Excellence award from the Westgrove Group.

Outstanding Act: Gavin Jones, 50, Matthew Lamb, 48, and John Wallbank, 47, Ropewalk Shopping Centre, Nuneaton

The team, who have each worked in the industry for over 14 years, worked together to prevent an intoxicated man with a drink driving conviction from driving too far after leaving the car park. Their quick thinking and instinctive skills were praised by the police for ensuring that the public were not put in danger due to the actions of the driver.

Outstanding Act: Steven Travis, Arcades Shopping Centre, Ashton-under-Lyne

Steve, 56, bravely dealt with a gang of teenagers running amok in the shopping centre throwing bottles and armed with a knife. He kept a clear head, radioed for help, calmed the situation down and removed the youths from the premises.

Best Newcomer: Matthew Bray, Concourse Shopping Centre, Skelmersdale

Security Officer Matthew, 30, won praise for his ‘infectious personality and drive to help others’ after just four months in the job. He was recognised for helping an elderly man who was unsteady on his feet to do his shopping and also for quickly resolving an issue with a children’s vending machine for a customer.