Retail’s all about detail. And that’s what sets the Westgrove Group apart. We have a wealth of specialist knowledge gained from working extensively in this sector. So we fully understand the operational dynamics of footfall flow, dwell time and local demographics, for example. And the decisive impact they can have on your cleaning or security operation.

That’s why we’re responsible for cleaning and securing over 24 million sq ft of shopping centre or commercial space on a daily basis. Our portfolio includes town centre and retail park developments both large and small, from 25 retailers to 100-plus units in large high profile city centre locations. And our client list includes many of the biggest property management names in the UK, as well as many other owner/managers. That’s why we should be responsible for yours, too.

Among the factors we consider in a retail environment are:

• Footfall – individual entrance area pressure; daily, weekly and seasonal variations; labour contingencies/deployment of staff

• The retail mix – management liaison with tenants about soilage hotspots

• Slipometer testing and floor grading

• Spillage Management – ensuring due diligence and competence

• 7 day trading/24 hour cleaning cycle – providing tailor-made rosters

• The catchment area/demographic and its impact on clientele and recruitment

• Customer dwell time and thoroughfare aspects and prioritising tasks

• Waste Management – segregation and recycling

• The scheme’s design including fixtures/fittings and aesthetics

• Service charge accountability, including owners’ and retailers’ expectations

• Forecasting budgets through each phase of centre development, with service delivery via a strategic approach to annual business planning

• Analysis of operational delivery of service charge (£ per sq ft data)

• Counter terrorism – Projects Argus & Griffin and Operation Fairway

• Security control room audits