This year has seen further award success for the third year running. Our Westgrove colleagues have once again been successful as BSIA Regional Winners.
Richard Farley, Dual Service Manager from the Kennet Centre and Katy Adams, Security Officer from Beechwood Shopping Centre have both won the Regional Award in the category ‘Service to the Customer’ for the South West and South East respectively.
Andy Farley, Group Operations Director comments; “This is fantastic achievement for the individuals concerned and really pays tribute to the outstanding levels of service that both Katy and Richard have given to their onsite Partners during the course of 2014. Excelling in customer care is a key success factor that is often neglected in our industry and to be able to celebrate two winners in this category is something to be proud of.”
Katy Adams was awarded for her proactive approach to assist in improving the standards of profit protection within Beechwood Shopping Centre. Katy has not only detained and deterred shoplifters, she has actively sought ways to improve the tenants awareness of the issues, by presenting to tenants and Partners highlighting the issues.
Katy comments on her award; “I’m shocked & overwhelmed to be award the BSIA in the service to the customer category. It’s absolutely fantastic news and would like to thank Westgrove, Beechwood and Workman for their invaluable support.” Pictured below; L-R; Trevor Elliot of the BSIA, Katy Adams and Own Acland, Centre Manager at the Beechwood Shopping Centre.
Richard Farley has been awarded for his exceptional and proactive approach to his role within Westgrove and the Kennet Centre. Richard has taken on new responsibilities during his time, from training and development to maintenance and managing events, in addition to the day job. He is an asset to the team and invaluable to the Centre Manager.
Richard comments on receiving his award; “I am absolutely overwhelmed to have won the BSIA Regional Award, it’s such fantastic news that it has had me smiling for weeks now whenever I talk about it, I still can’t quite believe it, it’s such an honour and something that I will be proud of for the rest of my life.
I must say that the level of support shown to myself by Mag Williams and the teams at the Kennet Shopping Centre along with Claire Mckinley-Smith and the entire senior management team at the Westgrove Group has been outstanding, without each and every one of them I would not have enjoyed, accomplish many of the goals I have set or have the right tools to complete them. A very big thank you to them all.”