2016 Q2 REWARDS & RECOGNITION

The winner of the first CSR Award is Beaumont Shopping Centre – British Land hold an annual event for the National Literacy Trust and for the 2nd year running Beaumont Shopping Centre have held a 3 day event, which included 250 local primary school children visiting the centre and taking part in storytelling, also  Doug Walker, Dual Service Manager even got involved by teaching the children a spot of gardening. There is huge amount of preparation involved in organising an event of this nature and it would not have been a success without the dedication of our partner and the team on site. Well done everyone!

Team of Quarter – Security Team – Princes Quay – The Princes Quay security team were alerted to a group of shoplifters that had been targeting River Island stores. The gang had targeted three different stores before arriving at Princes Quay, by the time the team were informed the gang had entered the car park directly near the door to River Island stole large amounts of stock, before even being noticed by store staff. The team conducted a full investigation and obtain the car registration circulated the information along with detailed description of the offenders. Due to the fast action of the security team the gang were arrested later that day in possession of £12,000 worth of goods.  

Outstanding Act – Richard Farley & Johnny Sharkey – Kennet Centre – During an evening rush hour there was a fire reported at a vacant public house opposite the Kennet centre. Richard & Johnny attended the scene to discover smoke billowing out of the building, they ensured the firs service was called, then proceeded to close the road to passing vehicles and pedestrians, on the arrival of the fire service they help unreel fire hoses, close off a bigger area surrounding the building, assisted with dispersing crowd of people who’d gathered to observe. In total there was 21 emergency response vehicles at the scene which were directed by Richard due to limited space within the area. They both stayed until the situation was under control which was 3 hours after their shift had finished. All emergency services involved have thanked both Richard & Johnny for their help and professionalism.

Colleague of the Quarter – Dave Shaw – Hardshaw Centre – Dave assisted a tenant with the detention of a shoplifter, the shoplifter who was heavily intoxicated then had an epileptic fit. Dave put his first aid skills into action and awaited for the arrival of the paramedics, he’d ascertained vital information including the fact the offender had not taken their medication for 4 days.  Considering the circumstances surrounding the events, Dave remained professional, conscientious and a calming influence to all parties involved.

Service to the Customer – Craig Hughes – Bayview Shopping Centre – During a recent shopping trip a customer who was undergoing criag-hughes-bayview-q2chemotherapy was taken ill and had fall which resulted in her fracturing her arm. Craig supplied immediate support he remained with her and ensured  the customer was comfortable until the emergency services arrived. At the same time Craig had to coordinate the emergency services to another incident because there was a vehicle fire in the lower car park, The customer later issued a thank you acknowledgement in the local paper for all Craig’s efforts and kindness during the incident.

 

Service to the Customer – Stanford Black – Grosvenor Shopping Centre – Stanford came across a lady who, was feeling unwell and was having heart trouble, the lady did not live locally she was visiting her daughter. Stanford alerted the emergency services, remained with the customer throughout her ordeal, she was very frightened and Stanford helped the customer to remain calm and reassured her throughout the ordeal and on the arrival of the emergency services he assisted the crew to ensure the lady felt safe. The customer went on to  make a full recovery and Stanford received a thank you letter from her daughter thanking him for his compassion and professionalism.

Service to the Customer – Lynn Walker – St John’s Shopping Centre – Lynn came across an elderly lady who appeared to be lost in the centre, the lady was unfamiliar with the city centre and had become confused. Lynn ascertained where she lived and found out the local bus route and walked her to the bus stop and waited with her until her bus arrived and explained to the driver the ladies predicament and ensured that she got home safely. The customer later contacted the shopping centre and wanted to pass on her gratitude for how helpful and safe Lynn had made her feel.

Service to the Customer – Joe Potter, Sean Bradham & Scott Saunders – Beaumont Shopping Centre – The team sprang into action when a customer reversed their car into a row of shopping trollies causing the trolley to come through her back window, the customer was in the car with her children and they were visibly shaken by the incident, the team made sure that they were not injured and reassured them all. The team them accompanied them into the shopping centre and ensured they were safe, the team then removed all the broken glass from the vehicle and made a temporary repair to the customer window. The customer was still shaken the team arrange a taxi to collect them and she could returned for her vehicle another time.

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