Team of the Quarter – Princes Quay, Hull
Princes Quay have submitted five strong nominations for Quarter 1. Which have included assisting a lady who had an angina attack in the shopping centre, assisting a Carer for lady who had dementia, who was missing. They have had to carry out a boat rescue for someone who had fallen into the Quay and have prevented a flood, following an accident caused by a contractor working on the heating system. Another colleague assisted an elderly lady who was very confused and when approached by Mark White S/o, he was able to calm her down and make her feel at ease until the police arrived to assist her.
Colleague of the Quarter – David Wilson & Derek Lucas – Crown Point, Manchester
Dave and Derek were involved in the arrest of three males, who were trying to commit credit card and mobile phone fraud on site. They worked together with the local PCSO’s to identify and detain them. All three males were known to the police for credit card and mobile phone fraud and one was currently on bail.
Outstanding Act – Luke Simms – Beaumont, Leicester
Luke was involved in a violent incident with a member of the public who became aggressive with members of the team at Pets at Home, resulting in in the Store Manager being assaulted. Luke had been monitoring the situation via CCTV and notified the Police. Luke attended the scene and tried to calm the situation down, however the male stood up, assaulted him and ran back into the store, but the doors were closed, and he charged into the glass doors, breaking the glass covering both him and Luke in glass. Luke managed to pull the male to safety without any injury, however the male was still being violent towards him. The male continued to struggle until the police arrived. Luke had sustained a serious injury to his hand and had lost a substantial amount of blood, but continued to support his team dealing with this dangerous individual. Luke sustained horrific injuries to his hand which required an operation to repair the muscle, tendons and a skin graft.
Service to the Customer – John Holland – Kingston Shopping Centre, Milton Keynes
John joined the Company in February 2015, during his employment he has looked to ways of improving all aspects of his and the teams tasks. He produced new cleaning schedules and helped them with the customer service requirements. John has successfully completed his ‘World host training, first aid training and e-learning course. He has introduced a ‘Give a token Scheme’ that involves giving customers trolley tokens when they don’t have the correct change. He implemented a head turning customer service charter & plan and has become the site ‘Customer Service Champion’. He has been promoted to Cleaning Supervisor and his next goal is to complete is SIA training to become the Deputy Dual Service Manager.