Service to the Customer – Dave Floyd – Handforth Dean
A customer of the centre had misplaced her handbag and was very distressed and panicked. However Dave’s handling of the situation “was amazing” he helped her retrace her steps and even offered to help her contact her family as she had no money or phone. He ensured the customer stayed calm and constantly reassured her and eventually she was reunited with her bag.
Outstanding Act – Richard Coe – Orbital
There were some on-site issues with the fire alarm– which resulted in Richard having to attend site on three separate occasions during Christmas Eve and Christmas Day, only leaving at 3am. Richard demonstrated commitment in his quest to be onsite whilst the issues were being resolved.
Team of the Quarter – Market Place Bolton
The team won the award for going beyond the call of duty over the last 12 months. The site is going through a £20m development which has brought its challenges, floods in the centre and units, the Security Team have had to cover shops and cafes every evening ensuring the building dust doesn’t get onto the merchandise and food. The team have worked tirelessly to ensure that the centre is clean and ready for the public every day. They have worked hard to ensure that it is still a pleasurable experience even with 200+ contractors on site.
Employee of the Quarter – Rachel Parsley
Rachel has been changing all cost models when considering the NMW and living allowance, with the minimum amount of fuss. She has also been instrumental in developing the Westgrove Connect system software, to ensure maximum efficiency.
Malcolm Berry, Linton Edwards & Ian Croskell – K.Village – Savills Service Excellence Award
In December the Lake District was hit with catastrophic floods and Kendal was one of the worse places effected by the serve weather. K.Village is built on a riverside embankment and the flood water had seeped through all the basement car park and Malcolm and Ian set up camp and slept in the Centre Management Office, taking it in turns every 2 hours to get the dry vac out and disperse of all the water so it did not go any further into the mall and into the tenants units. Linton Edwards also assisted by coming into the Centre on his day off helping to remove the excess water.