The 2015 Quarter One winners are:
Service to the Customer – David Phillips, Security Supervisor – Market Place, Bolton
On 25th March, whilst on shift, David discovered that a tenants unit had flooded. David called the retailers and informed them of the situation and then proceeded to enter the unit to deal with the serious flood situation. He used cleaning machinery and began to clear up the mess. David stayed on site despite his shift ending to ensure the situation was resolved. David potentially saved the retailer and the centre a large amount of money for his quick response and willingness to assist which he would not have necessarily been expected to do. We have received commendations regarding his actions from our partner and his line manager at Market Place for not only his efforts on the evening, but his work ethic and ability to handle any incidents that occur appropriately.
Outstanding Act – Gary Nicholas, Customer Service Officer – Frenchgate, Doncaster
Back in February, it became apparent that there was a gentleman sat on the edge of a wall, on the wrong side of the safety fencing, threatening to harm himself and jump. Gary was the first of the security team to arrive on scene where he found the police attempting to communicate with the gentleman, however their attempts were not successful. Gary took the lead and having known the male from previous dealings, managed to start a conversation. The communication eventually enabled Gary to convince the gentleman, after a long 40 minutes, to come down from ledge from which he was hanging. Once back to safety, Gary then stayed with the gentleman and showed him the comfort and support he needed. Westgrove cannot thank Gary enough for his efforts this day – the incident could have turned out very differently had Gary not been there.
Pictured L-R; Laurie Barton-Wright, Centre Manager, Andy Farley, Gary Nicholas & David Guest, Security Manager
Colleague of the Quarter – Scott Hazlehurst, Dual Services Supervisor – Handforth Dean
On 26th December a member of the trolley collection team on site (not an employee of Westgrove) was going about their daily duties, bringing trolleys from the car park to the front of a store for customers to use. A vehicle reversed and hit this member of staff, knocking him to the ground. The driver got out, inspected his vehicle and then drove off! Scott was a member of the security team that day, tasked with reviewing and obtaining CCTV evidence of the vehicle to pass onto the police. Scott managed to provide the evidence by showing the vehicle knocking over the employee. The images were not clear enough to identify the car, so he managed to confirm the vehicle make/model/colour & VRN by doing a vehicle check online – great thinking!
Scott submitted the evidence and continued to liaise with the police. The police were eventually able to make a prosecution based on the evidence Scott had provided. The police were extremely impressed with the centre CCTV coverage plan produced by him. We would like to praise Scott for his investigative skills. Without his assistance the police would never have been able to prosecute the individual for their careless act.
Pictured L-R; Jane Williams, Business Manager; Scott Hazlehurst, Dual Services Supervisor; Alan Wright, Centre Manager; Iain Young, Dual Services Manager
Team of the Quarter – Security Team – Cannock Shopping Centre
On 17th February the security team were called to attend a first aid incident. On arrival the team found an elderly gentleman had collapsed and had remained in an unconscious condition for some time. Roy Baker, Security Manager, took the lead whilst being directed by the emergency operator. He was able to deliver vital support and along with the help of the team, administered CPR. After a few minutes of life saving CPR, they managed to revive the gentleman and he eventually gained consciousness. The team kept him comfortable until the emergency services arrived. The teams amazing and calm response helped keep save a man’s life. Massive thanks to the support from the control room and team on the ground.