2014 Q3 & Q4 Rewards & Recognition

The Quarter Three 2014 awards winners are:

Colleague of the Quarter – Joe Morris – Beaumont Shopping Centre        

Joe joined The Westgrove Group in February 2013 and has been promoted to Senior Cleaner on the site, he has proven time and time again that he has what it takes to lead and motivate his team. Joe successfully completed the management development programme and is able to support the management on site, as well has having an 100% attendance record and he consistently goes that extra mile to deliver a quality service to our partner.

Joe Morris

Pictured; Joe Morris (second on the left) receiving his award.










Team of the Quarter – Skydome Security Team

Like many Westgrove sites, the Security team at Skydome work hard to ensure that they deliver an excellent service. Skydome does have its challenges and on the 31st August there was a serious incident on site which was gang related and was a furious and aggressive attack by several males, armed with weapons and resulted in a member of the public being brutally stabbed several times and left fighting for his life. Due to the fast thinking and responsive action of our colleagues they saved the man’s life and prevented any further causalities.

Service to the Customer – Daniel Paice – Hardshaw Shopping Centre

A tenant of the centre was assaulted as he approached his car. Daniel had noticed two males acting suspiciously at a similar time but was unable to obtain CCTV footage to identify the culprits. Eight days later Daniel recognised the two men, he contacted St Helen’s Council to obtain CCTV footage and the CID with the new information.  Due to Daniel’s fast action they were able to identify the culprits, which resulted in them being arrested and charged and following a guilty plea, they are currently awaiting sentencing at Liverpool Crown Court.

Outstanding Act – Gareth Watson, Adele Jarvis & Tim O’Callaghan – Spindles

Gareth noticed a female acting suspiciously on level 7 of the car park which is a notorious suicide location. Both Tim and Adele approached the lady who assured them both that she was ok, she left  and went to Level 1 but later returned to Level 7. Adele approached the lady and she admitted that she was suffering from depression and felt suicidal. Adele took the lady for a coffee and chat and informed Tim of the situation who informed the police. The lady was placed on the at risk register and as a result is now receiving the appropriate care she needs. The lady has since returned to the site to thanked the team for their help and support on that day.

The Quarter Four 2014 awards winners are:

Team of the Quarter – The Strand Security Team (William Randles, David Hind, Wayne Mackenzie, Kelly Saleem)
In December last year there was a serious road traffic collision in the car park at The Strand. On arrival, William & David found a Mini Cooper impaled on a ramp with the rails wrapped around the vehicle – and two of its wheels off the ground! The lady had hit the railings with such force the driver’s door would not open and she was trapped inside. William and David had to force her free but they soon discovered that this lady suffered with MS so had to proceed with extra care. The two officers successfully managed to retrieve the lady from the vehicle, diverted traffic and started to clear up after the accident. Kelly was finishing her duties but willingly attend to offer first aid prior to the paramedic’s arrival keeping her safe and comfortable. Wayne the duty controller managed the incident perfectly, dealing with both Merseyside police and North West Ambulance. A great demonstration of team work.

17 R&R Q4 Team Strand











Outstanding Act – Spindles Security Team
One day in December, the security team were alerted that a gentleman had collapsed in the men’s toilets at Spindles Shopping Centre. Security Officer Damian Harrison was the first to arrive and discovered the gentleman had actually hung himself. Two officers climbed over the partition and took the rope from around the gentleman’s neck and immediately commenced emergency CPR. The team took this in turns whilst waiting for the ambulance to arrive in attempt to keep the gentleman alive.
On arrival at the hospital the staff informed the police that they were amazed with the job the security team did and the way they kept his heart beating. Without a shadow of a doubt, this gentleman would have died without the help and responsiveness of our Security Team.

17 R&R Q4 Spindles Team











Colleague of the Quarter – Hendrickson Fernandes; Surrey Quays 

Hendrickson was requested by security to provide assistance to a customer who had collapsed outside the shopping centre near an ATM. The male who had collapsed was a citizen of Venezuela on holiday and did not speak English. Hendrickson was called as he can understand and speak Spanish.  On arrival, Hendrickson discovered the man very disorientated and unable to explain what had happened. It soon became clear the gentleman was unable to use his bank card for any transactions and during a moment of panic, led him to faint. After a failed attempt to contact the Embassy of Portugal & Venezuela and the bank, Hendrickson had the idea to get in touch with the customers relatives via Facebook. This was done and the customers family were able to transfer some money to the customer who was then helped the local Western Union to collect his money. Hendrikson helped and supported this member of the public throughout his ordeal which really does go above and beyond excellent customer service!

Service to the Customer – John Thomson; Beaumont Shopping Centre
At Costa Coffee in the Beaumont Shopping Centre, there was a Community Fundraising event. John Thomson was on duty this day and we have received commendations from both the client and the tenant for John’s assistance & support that day. He made sure that the management team at Costa had everything they needed in order for the day to run smoothly. Due to the festive season, the centre was much busier than normal, but he managed to keep the crowd under control & ensured that the day went on undisturbed. We can’t thank John enough for his support that day; he is definitely an asset to both Beaumont & Westgrove!

17 R&R Q4 John Thompson

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