The Quarter Two Winners for 2014 are:
Team of the Quarter – Kingston
The team’s hard work, dedication and continued commitment at site, has been recognised by our partner and they are more than impressed by the attitudes and noticeable improvements. The have put forward ideas for and has taken everything on board which is asked of them and given a 100%. It has been stated that Kingston is on the way to becoming a top team within our partners portfolio.
Pictured below L-R; Andy Farley; Westgrove Regional Director, Craig Guess, Mike McClement, Bash Iqbal, Anthony Russo, Barry Ingleby and Calire McKinley-Smith; Westgrove Managing Director.
Employee of the Quarter – Richard Farley – Kennet Centre
Richard has shown great leadership in terms of his behaviour and commitment to developing his team. He has utilised his team to carry out the investigation and disciplinary process in a timely and professional manner. Richard is well respected by his team who say that he will go that extra mile and is thoroughly committed to his role. The centre has been without a maintenance manager and Richard has been assisting in this area, continuing to carry out his role a Dual service Manager and he has been supporting other sites within the Westgrove portfolio and the mobilisation of new contracts.
Service to the Customer – John Pitchford – Cheshire Oaks Designer Outlet Village
Recently John made a recommendation on how to improve the appearance at the play area; he suggested turning a paved area in front of the play area into a landscaped area, even recommending some of the plants and shrubs to be used. They have used John’s idea and stated that John’s enthusiasm to the project was second to none.
Our partner has exceptionally high standards, where only perfection will do to ensure that retailers and shoppers receive nothing but the best service, John and his team have risen to the challenge going that extra mile.
Service to the Customer – Malcolm Parritt – Princes Quay
Following a refurbishment of the car parking equipment, which caused disruption throughout the centre. Malcolm went above and beyond the call of duty. He offered without hesitation to change any of his shifts, came in early and stayed late every time, even coming into work on his day off just to check if the machines were working. Throughout this period Malcolm had to deal with challenging situations with regards to an irate customer and delivered excellent customer service, to ensure the issues did not escalate further.
Outstanding Act – Abu Taher – Arena Shopping Centre
A female customer had a heart attack and two off duty nurses were carrying out CPR, the female was not breathing and unconscious, Abu got the DEFIB machine and talked the nurses through the process and successfully shocked the female, who regained consciousness. The customers husband has thanked all who were involved and informed them that his wife had undergone open heart surgery and said if they hadn’t used a DEFIB she would not have survived.
Outstanding Act – Paul Nevins – Haymarket Shopping Centre
Paul has been supporting the Security Manager with numerous administration tasks, mainly in his own time, either coming into work on his days off or taking projects home. On his own initiative, he produced a detailed guide to the Sprinkler System Testing and it is now being used as a training guide. Paul continues to work tirelessly and strives to assist and improve an exceptional level of service to our Partners.
The Quarter One winners for 2014 are:
Colleague of the Quarter – Sunny Verma Business Manager for his outstanding contribution to Westgrove Sphere and commitment to Westgrove. His amazing can-do ethos has been recognised by both Colleagues and Partners – many congratulations!
Pictured L-R; Steve Fives, Chairman; Sunny Verma, Business Manager; Claire McKinley-Smith, Group Managing Director and Simon Whittle, Chairman
The award also goes to Malcolm Berry, Site Manager K Village, Kendal for his outstanding achievements and awards three months running including site Oscars.
Pictured L-R: Heather Murphy, Business Manager; Claire McKinley-Smith, Group Managing Director; Malcolm Berry, Cleaning Supervisor; Mandy Dixon, General Manager; Judith King, Cleaning Operator; Samantha Metcalfe, Cleaning Operator and Jean Smith, Cleaning Operator
Service to the Customer – Jess Higson, receptionist LSH Fountain Street, Manchester, for her outstanding contribution to our partner in updating and formulating documents for the LSH portfolio.
The award also goes to Graham Herring, maintenance operative, who has refitted areas of the centre saving money and making the areas look completely new and user friendly at Beechwood Shopping Centre, Cheltenham.
Outstanding Act – Daniel Paice, Security Officer, and Lynn Lynch, Cleaning Operative, who dealt with a young female who had harmed herself in a suicide attempt at the Hardshaw Centre, St. Helens.
Team of the Quarter – goes to the Cleaning Team at Crown Point in Manchester who have worked tirelessly in extreme conditions and received excellent feedback from our partner and land owners as they deal with everything in a timely and professional manner.
Pictured L-R; Paula Clowes (Cleaning Operator), Oscar Wiredzi (Cleaning Operator), Claire McKinley-Smith (Westgrove Group Managing Director), David Warburton (Cleaning Supervisor), Chris Baxter (Regional Facilities Manager – Savills) and Heather Murphy (Westgrove Business Manager).